Operations & Customer Service Executive

2 weeks ago

Noida Uttar Pradesh, India British Council Full time

We re seeking someone with a strong foundation in customer service and a clear understanding of operational workflows You should be confident in managing customer queries while keeping backend processes running efficiently You ll need to handle multiple tasks across different stages of the exam journey - from registration to results - with accuracy and professionalism Proficiency in tools like Microsoft Excel and Outlook is essential as is the ability to quickly learn and adapt to internal systems Being responsive calm under pressure and solution-focused is key If you re someone who takes ownership communicates clearly and can balance front-end service with behind-the-scenes operations you ll be a great fit for this role Desirable It would be an advantage if you ve worked in a voice-based process or handled customer service in a high-volume environment Experience supporting remote or dispersed teams is also a plus We value adaptability so if you ve shown the ability to respond well to change and stay productive under pressure we want to hear from you A faster typing speed 40-50 WPM and advanced Excel skills will help you perform even better in this role Must operate in a secure environment no personal belongings electronic devices Must pass background checks Flexible to work in 24 7 shifts with any two days off per week Weekends schedule on a rotation basis

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