Assistant Manager

2 weeks ago

Bangalore Karnataka, India Swiggy Full time

Way of Working - In office Field - Employees will work full-time from their base location About Swiggy Swiggy is India s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands With a presence in 500 cities across India partnerships with hundreds of thousands of restaurants an employee base of over 5000 a 2 lakh strong independent fleet of Delivery Executives we deliver unparalleled convenience driven by continuous innovation Built on the back of robust ML technology and fuelled by terabytes of data processed every day Swiggy offers a fast seamless and reliable delivery experience for millions of customers across India From starting out as a hyperlocal food delivery service in 2014 to becoming India s leading on-demand convenience platform today our capabilities result not only in lightning-fast delivery for customers but also in a productive and fulfilling experience for our employees Key Responsibilities Handle user requests from intake to fulfillment within your assigned service desk Dining and Experiences Travel Event Planning Govt Official process guidance and Home Service assistance Plan coordinate and execute tasks by engaging relevant third-party vendors or agencies Communicate clearly and empathetically with the client ensuring timely updates and delightful service Customize solutions based on client preferences and context Track request status vendor performance and user satisfaction metrics Adhere to SOPs while applying creative problem-solving to enhance service delivery Ways of Working CREW is a 24x7 service Weekend availability is required based on the roster Work From Office is mandatory for all working days The primary working shift is from morning to evening Some desks may have late-night shifts If you meet the above background and are also deeply enthusiastic about either travel food lifestyle shopping spotting trends or event planning you would fit right in Background for Hiring College graduates MBA BBA B Com B Tech etc 2-5 years of experience in Visa Processing Excellent communication and coordination skills Ability to follow SOPs while thinking creatively for premium service delivery Strong vendor interaction or planning background Punctuality in working from the office We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race color religion sex disability status or any other characteristic protected by the law

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