Manager - CP&O

Job Description Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role TM - CP&O Job Level/ Designation M1/Manager Function / Department Technology/Quality Location Lucknow (Circle: UPE) Hiring Manager Anup Kumar Jha Job Purpose - This role will be accountable for quality and performance of RAN network, ensure prompt monitoring, troubleshooting, optimization & field activities of network to deliver superior voice & data experience to customers. Key Result Areas/Accountabilities - Network performance analysis through OSS/drive test data and optimization to improve network quality (5G/4G/VoLTE/2G) & customer experience - Analysing the KPI's (key performance indicators) statistics and monitoring the network for troubleshooting on daily basis. - Troubleshooting of worst-performing cells. Analysis of counters and monitoring KPI trend to pinpoint exact issues. Coordinate with partners, SNOC and FO team to timely resolution - Perform in-depth analysis of performance E2E KPIs. Propose technology actions to improve Network performance and CXX. - Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs - Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, Network complaints (CPKS) etc. - Supports new site rollout to achieve monthly target smoothly by driving database audit, SCFT audit & Performance monitoring - Building strong relationships with cross verticals Deriving insights from Customer complaints analysis and recommend corrective actions - Provide network optimization analysis and recommendations using a combination of drive data and network statistics - Assisting TRAI/DOT in RF network audit & preparing required network quality reports. - Good understanding of hardware (Nokia) from network design prospective Core Competencies, Knowledge, Experience - In-depth technical knowledge in radio network parameters & optimization (5G/4G/VoLTE/2G) - Excellent domain knowledge and on- field optimization experience - Hands on experience with DT/Post processing tools like TEMS, AZQ, NEMO etc - Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints - Self-motivated and ability to work under pressure and having very good cross functional co-ordination - Depth analysis for L2 & L3 layer data - Customer centric, Innovative, Ambitious and competitive, Calculated risk taking & task oriented Must have technical / professional qualifications - B-tech electronics and telecommunications with 6+ years of experience Vodafone Idea Limited(formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership