Hiring For US Customer Support

2 weeks ago

Delhi Noida Ghaziabad, India Expert Staffing Solutions New Delhi Full time

Job Description Job description: Key Responsibilities: - Handle high-volume inbound and outbound international calls. - Resolve customer issues efficiently and accurately within set timelines. - Follow standard operating procedures and company policies. - Maintain detailed call logs and reports using CRM tools. - Achieve daily, weekly, and monthly performance targets (AHT, CSAT, FCR, etc.). Requirements: - Excellent spoken English with a neutral or global accent. - Min 6m of international voice process experience. - Strong verbal communication and interpersonal skills. - Willingness to work in night shifts/rotational shifts, including weekends.

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