Call Quality Analyst

Job Overview:The Quality Analyst for Sales Calls is responsible for monitoring, evaluating, and improving the quality of sales calls handled by sales representatives or agents. The primary goal is to ensure that sales calls meet company standards for professionalism, compliance, customer engagement, and effectiveness in driving sales. The role involves...

Job Overview:The Quality Analyst for Sales Calls is responsible for monitoring, evaluating, and improving the quality of sales calls handled by sales representatives or agents. The primary goal is to ensure that sales calls meet company standards for professionalism, compliance, customer engagement, and effectiveness in driving sales. The role involves...

Job Description Company Description About Sutherland Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process...

Quality AnalystThe primary task of the quality analyst is call monitoring and providing actionable insight. Through callmonitoring, a QA analyst will gather information to help improve agent performance and overall teamperformance.Roles & ResponsibilitiesConduct regular Call audits for the Agents.Create quality measurements to track improvement in...

We are looking for a skilled Quality Analyst to join our team in the BPO/Call Centre industry.The ideal candidate will have 2 to 6 years of experience and be based in Domestic.Roles and ResponsibilityMonitor and evaluate call quality to ensure high standards.Develop and implement quality control processes to identify areas for improvement.Collaborate with...

Role: International Voice Process – US HealthcareJob Title: Quality Analyst (On Paper) - International Voice ProcessLocation: BangaloreInterview Mode: VirtualExperience: Minimum 4+ to 9yrs YearsAbout the RoleWe are looking for an experienced professional for an International Voice Process role in Bangalore. The ideal candidate should have a minimum of 4...

Quality Analyst – Domestic Voice ProcessDepartment: Customer Support / Operations / QualityLocation: Gopalan Millennium TowerGround floor - cogent e services Gopalan Enterprises,ITPL Main Rd, Phase 2, Brookfield, Bengaluru, Karnataka 560037Employment Type: Full-time / On-site.Job Summary:We are seeking a detail-oriented and analytical Quality Analyst (QA)...

JOB DESCRIPTION QUALITY ANALYST-   Ø Audit Pre-recorded calls & live calls along with cross-checking the end-to-end details on respective Tickets. Ø Analyse quality process and procedure to ensure it meets process requirements. Ø Meeting daily, weekly and monthly audits analysing short- and long-term development plans. Ø Ensuring that the...

Job Alert: Quality Analyst (BPO) in BangaloreAre you a results-driven Quality Analyst looking for your next challenge? We're expanding our team in Koramangala, Bangalore, and looking for a top-tier QA professionalWhat You'll Be Doing:Conducting rigorous auditing and monitoring of both calls and chats.Driving improvements through ACPT and Root Cause Analysis...

About the RoleWe are looking for an experiencedQuality Analyst (Sales)to join our team atIntellipaat. The ideal candidate will be responsible for monitoring, auditing, and improving sales call quality while ensuring compliance, customer satisfaction, and sales effectiveness.Language Preference:English + Tamil + TeluguKey ResponsibilitiesMonitor and audit...