Technical support specialist

Job Description Passionate people create exceptional things Did you know that the solutions we develop are a key part of most industries Electronics, medical research, renewable energy, food production, infrastructure and many more. Were everywhere Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow. Here, your ideas are embraced, and you never stop learning. Interested in being part of our team Join us on our journey for a better tomorrow. The Role Mission As a technical support specialist, your mission is to help the customer centers in finding solutions to their technical problems in a wide range of technologies. You shall achieve this by remotely supporting the field service technicians or technical experts around the world from requests until follow-up. You will be tightly integrated in the technical support team of Belgium to empower you in your mission. Role - You will give technical support on unit controllers & EQi - You will solve simple to complex technical queries from customer centers. - You will follow up with the warranty claims of the customer center. - You will support the AIRpower experts in training & documentation. - You will be accountable to indicate potential improvement, safety issues & critical issues to our divisional team. - You will participate in meetings with Belgium experts to discuss persistent issues, complex bugs. - You will manage & ensure the response time to each request, understanding the priority in the big picture. - You will be expected to achieve the standards of the technical support manager in the principal office. - You will be responsible to maintain AIRport. - You will offer support to engineering partner in airpower on uploading their files to AIRport. - You will maintain the AIRport database. - You will follow up Quality through FRET & WANT & through RMA procedure. - You will be expected to achieve the standards of the manager technical support in principal office. - You will be responsible to provide remote technical support in commissioning & troubleshooting for field problems for Unit controller & EQi You will be closely collaborating with other technical experts of Central control to bring efficiency and quality technical support in our team. - Assist manager technical support for driving success & growth of technical support. - You will be integrated into the working of technical support of the principal office. You will contribute to regular team meetings. - Next to your daily task of technical support, you will be working in team locally and internally. As such you are not only user of the products, but we also expect your valuable feedback on further process improvements, technical inputs, field issues & thereby increasing operational efficiency of the field technicians. Skills & Experience Experience requirements Ideal candidate should have 4-5 years experience in compressed air service. The ideal candidate has experience in Unit controller & understanding of Central Control. - Advanced understanding of compressed room, air network and related ancillaries. - Hands on experience in debugging unit controls. Knowledge You have a strong technical knowledge, specific knowledge of the Atlas Copco Compressors & service products. You should have excellent knowledge of types of unit controllers. Knowledge of CTS Operation & technical support processes would be considered plus. You are fluent in English: both written and spoken. You able the cope with language barriers. Are we a good fit Personality Requirements You will need to work independently and show accountability. You like open communication and enjoy working with diverse cultures. You are decisive (not afraid of making errors and willing to learn by doing). You get energy of challenging tasks & solving complex problems. Open minded Not afraid to approach other stakeholders (customer center specialists, local engineering, or technical support specialists,) You work with a structured approach when collecting info and data, but also when closing the feedback loop to further increase your learning. What you can expect from us - A work culture known for respectful interaction, ethical behaviour and integrity. - Access to Global Job Opportunities as a part of Atlas Copco Group - Opportunities to grow and develop - Potential to see your ideas realized and to make an impact - New challenges and new learnings through Global Exposure in CTS City Pune Last Day to Apply 9/12/2025 Diverse by nature and inclusive by choice Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.