Principal Consultant- Service Now Developer

Genpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI Inviting applications for the role of Principal Consultant- Service Now Developer We are looking for a skilled and motivated ServiceNow Developer to join our IT team The ideal candidate will be responsible for the design development and implementation of ServiceNow solutions to support business processes and IT operations You will collaborate with stakeholders to understand requirements and deliver scalable and efficient ServiceNow applications Responsibilities 1 Software development with significant working experience on ServiceNow application development especially in the ITSM area 2 Well versed with class hierarchy Update set hierarchy data layer flows Service Portal UI Action policy ACL s deployment Integration SOAP Service implementation and all client and server-side scripting in best practice in ServiceNow 3 Experience with development and implementation of ServiceNow ITSM modules - Incident Problem Change Management with knowledge of API integrations with ServiceNow and debugging skills along with good process understanding on ITSM modules 4 Demonstrated experience designing and developing process-based solutions Demonstrated experience documenting user case processes and BPM workflows 5 Should have ServiceNow certification CSA CAD 6 Ability to transform Business Requirement into Business Process Proven analytical and problem-solving skills 7 End to End experience of ServiceNow based application design and implementation 8 Hands on experience on Service Operations Workspace 9 Excellent verbal active listening and written communications skills along with demonstrated facilitation skills Effective and clear communication skills written oral and listening with ability to describe complex technical scenarios in a concise manner depending on the audience Qualifications we seek in you Minimum Qualifications Skills Bachelor s degree Preferred Qualifications Skills 1 Good to have hand-on experience of UI builder and workspace configuration in ServiceNow along with understanding of OOTB ITSM related workspaces 2 Experience with REST SOAP APIs and system integrations 3 Familiarity with Agile methodologies and tools like Jira 4 Excellent problem-solving skills and attention to detail Knowledge of Performance Analytics Flow Designer and App Engine Studio Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation For more information visit www genpact com Follow us on X Facebook LinkedIn and YouTube Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training