Specialist 3 - Digital Media

Comcast brings together the best in media and technology We drive innovation to create the world s best entertainment and online experiences As a Fortune 50 leader we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines We are at the forefront of change and move at an amazing pace thanks to our remarkable people who bring cutting-edge products and services to life for millions of customers every day If you share in our passion for teamwork our vision to revolutionize industries and our goal to lead the future in media and technology we want you to fast-forward your career at Comcast Job Summary Responsible for the planning development and acquisition of a continuous flow of content for the organization s sites and or platforms Assists with identifying additional markets for assigned content Enhances content and services Assists with inspecting content quality and traffic market share of assigned content area Has in-depth experience knowledge and skills in own discipline Usually determines own work priorities Acts as a resource for colleagues with less experience Position Specialist 3 - Digital Media Experience 5 Years to 7 5 Years Job Location Chennai Tamil Nadu Content Services Media Logistics As a senior member of Media Logistics within Content Services you will be part of a team dedicated to fulfilling Sky s production and delivery requirements across all channels and platforms In addition to daily operational tasks your role involves supporting the management team to enhance the performance and efficiency of all Media Logistics disciplines and workflows Key responsibilities include fostering a productive team environment and ensuring that professional consistent friendly and solutions-focused customer service is provided Key Responsibilities Use best practices and knowledge of internal or external business demands to seek opportunities to improve our products services and or processes To aid the consistent staff training and development required to enable Content Services to deliver successfully across the range of supported services Cover department responsibilities in case of management absence and assist in maintaining training and development plans Key stakeholder management - continually lead by example represent Media Logistics internally and externally when required Responsible for developing and maintaining regular reporting to assist in performance management of the department Proactive point of escalation and communication for team around welfare and companywide initiatives Maintenance of training guides plans for new starters Key Operational Responsibilities Manage both long-form and short-form materials within Sky s broadcast system ensuring adherence to critical TX deadlines Coordinate ordering and delivery of materials from studios and distributors Manage timely distribution of all linear and on-demand content across Sky Q Sky Glass Sky Go and Now TV Collaborate closely with various departments across Sky such as Planning Scheduling and Playout When required view diverse global content for preparation integrity checks and or investigation as part of troubleshooting Your skills Highly effective positive and influential communication style demonstration of excellent people skills communication skills and coaching within your current team Lead the work of small project teams formally train mentor junior staff Typically resolves complex problems or problems where precedent may not exist always with an automation mindset Consistently demonstrate strong team behaviours Work provides a significant positive impact on the team and or the business The best examples of the required behaviours and Sky values in action Achieves exceptional results in a way that inspires others to do it better You will be a team focussed individual able to work closely with managers to build and shape the team and committed to leading by example Where appropriate you should be able to demonstrate where your own ideas and suggestions have delivered an improved working environment for your team Flexibility to work a shift pattern including weekends early and late shifts Core Responsibilities Develops and implements content programs with major partners in entertainment media music and publishing with the goal of significantly increasing the quality and depth of content on a site and or platform in order to achieve customer satisfaction usage and revenu Assists with providing guidance to implement best practices in web writing marketing and content development to staff Creates online and or platform content and consistently checks for errors or issues typos broken links feed lags etc while ensuring deadlines are met Monitors and maintains quality control of the content and daily content schedule Assists with the development of content through various stages that include gathering writing working with editorial client content approval and through the production process Consistent exercise of independent judgment and discretion in matters of significance Regular consistent and punctual attendance Must be able to work nights and weekends variable schedule s as necessary Other duties and responsibilities as assigned Employees at all levels are expected to Understand our Operating Principles make them the guidelines for how you do your job Own the customer experience think and act in ways that put our customers first give them seamless digital options at every touchpoint and make them promoters of our products and services Know your stuff be enthusiastic learners users and advocates of our game-changing technology products and services especially our digital tools and experiences Win as a team make big things happen by working together and being open to new ideas Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles making call backs and helping us elevate opportunities to do better for our customers Drive results and growth Respect and promote inclusion diversity Do what s right for each other our customers investors and our communities Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications We believe that benefits should connect you to the support you need when it matters most and should help you care for those who matter most That s why we provide an array of options expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically financially and emotionally through the big milestones and in your everyday life Please visit the on our careers site for more details Education Bachelor s Degree While possessing the stated degree is preferred Comcast also may consider applicants who hold some combination of coursework and experience or who have extensive related professional experience Certifications if applicable Relevant Work Experience 5-7 Years Comcast is proud to be an equal opportunity workplace We will consider all qualified applicants for employment without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status genetic information or any other basis protected by applicable law