Senior Business Manager

2 days ago

Delhi Mumbai, India Indusind Bank Full time

Job Description The role of aSenior Business ManagerinNR Remittancesfocuses heavily on driving business growth, managing high-net-worth (HNW) non-resident (NR) client relationships, and ensuring efficient handling of domestic and international remittances. The position requires a blend of sales acumen, strategic planning, team leadership, and strict compliance with banking regulations. Key Responsibilities - Business Development & Sales:Achieve revenue, acquisition, and cross-selling targets for NR products such as current/savings/term deposits, mutual funds, insurance, investment services, and asset products. - Relationship Management:Deepen and manage relationships with existing HNW NR customers to increase their wallet share, grow the book size, and ensure high client retention and engagement. - Remittance & Forex Operations:Oversee the handling of inward and outward remittances, monitor transaction volumes, and ensure seamless execution of foreign exchange (Forex) transactions while adhering to regulatory guidelines. - Team Leadership & Training:Lead, mentor, and train a team of relationship managers or elite bankers on NR products, processes, and sales strategies. This often involves managing teams across different global time zones. - Process & Compliance:Ensure strict adherence to all internal and external regulations, including anti-money laundering (AML) and Know Your Customer (KYC) policies. Act as the primary point of contact for audits and compliance reviews for the business line. - Strategic Planning & Reporting:Develop and implement strategic business plans to maximize market share, monitor financial performance, and provide insightful reports and analysis to senior management to aid decision-making. - Customer Service:Oversee the resolution of customer queries and complaints, ensuring a high standard of service quality and customer satisfaction. Required Skills & Qualifications - Education:A Bachelor's degree is generally required, with a postgraduate degree (MBA or related field) often preferred. - Experience:This role requires significant experience (often 5+ years) in banking, financial services, relationship management, or a specific background in NR business. - Core Competencies: - Strong sales acumen and target orientation. - Excellent relationship management and interpersonal skills. - In-depth knowledge of NR products, processes, and the regulatory framework. - Leadership and team management abilities. - Strong analytical mindset and ability to use data for sales planning. - High ethical standards and compliance awareness.

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