Senior HR Operations Professional

Job Description This job is with Avaloq, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues. We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world's leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential. Job Description Position Overview The Global HR Operations & Service Delivery team provides end-to-end HR services across multiple countries, ensuring compliance, accuracy, and efficiency in all HR processes. We work closely with Global HR, local HR Managers, regional teams, and employees to deliver consistent HR support, while continuously improving systems and processes. Being part of the HRO team means contributing locally while collaborating globally, sharing best practices, and supporting our people across borders. As part of this team, you will support our legal entities in the India and contribute to HR services across the Asia region. In your role, you will be responsibility for HR administration tasks across the full employee lifecycle and for managing end-to-end payroll processing. This senior role requires strong expertise in Indian labour law and payroll compliance, along with the ability to optimize processes and act as a subject matter expert. Knowledge of other Asian countries where Avaloq operates is considered a plus. Alongside your own responsibilities, you will guide and organize business-as-usual (BAU) work with a junior team member, ensuring quality and efficiency, and liaise closely with the regional point of contact. While this is not a managerial role, you will play a key role in providing direction, knowledge-sharing, and coordination within the team. Your key tasks - Manage HR administration across the full employee lifecycle, including onboarding, employment changes, compensation and benefits administration, leave management, and offboarding. - Prepare and manage employee documentation (contracts, amendments, confirmation letters, termination letters) and maintain personnel files. - Maintain accurate, compliant employee data in SAP HCM / SuccessFactors, ensuring integrity and confidentiality. - Lead end-to-end payroll processing, ensuring accuracy and compliance with Indian statutory requirements. - Ensure compliance with Indian labour law, payroll regulations, and internal HR policies. - Serve as the first point of contact for employees, providing advisory and support through the HR ticketing system to ensure consistent and timely solutions. - Manage relationships with external vendors (e.g., payroll and benefits providers) and coordinate with statutory authorities to ensure compliance and timely service delivery. - Manage relationships with payroll providers, statutory authorities, and benefits vendors, ensuring accurate and compliant service delivery. - Guide and support a junior team member on BAU tasks, fostering learning and effective execution. - Lead process optimization efforts and support HR projects and initiatives that enhance efficiency and employee experience. - Liaise with the regional HR operations contact for alignment, escalation management, and consistent delivery across the region. - Collaborate with HR colleagues across Asia and globally to deliver consistent and compliant HR support. Qualifications - Bachelor's Degree in Human Resources, Business, Accounting or related field - At least 58 years of working experience in HR Operations, preferably in an international environment, with proven payroll expertise in India. - Proven experience applying Indian labour law and HR compliance requirements across the full employee lifecycle (contracts, leave, terminations, policy updates). - Hands-on expertise in statutory payroll compliance, including mandatory social security, and related tax filings and audits. - Experience with SAP SuccessFactors, plus good MS Office knowledge. - Reliable, responsible, and detail-oriented personality with strong problem-solving skills. - Ability to work independently, manage multiple priorities, and deliver under deadlines. - Excellent communication skills, both oral and written. - Knowledge of HR processes in other Asian countries is an advantage. Additional Information We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.