Application Expert
5 days ago
Job Title: Application Expert Department: Solutions Support and Delivery Reports To: Solutions Support and Delivery Team Leader Location: [Specify Location] Employment Type: Full-Time Job Summary: The Application Expert is responsible for the support, maintenance, and evolution of software applications within the organization. The role involves providing day-to-day technical support, managing incidents, analyzing and resolving application issues, and working closely with business stakeholders to capture and translate requirements into actionable product improvements. Key Responsibilities: Application Support: - Provide Level 1/2 technical support for application issues and queries. - Analyze root causes and resolve data-related or system issues, proposing permanent fixes when applicable. - Monitor, manage, and resolve incidents using the organization’s incident management tool, ensuring resolution within agreed timelines (OLA/SLA). - Accurately document issues, outcomes, and escalations in vendor or internal systems. - Create and maintain technical troubleshooting guides and documentation for support best practices. - Maintain a strong understanding of business processes to provide relevant and effective support. Product Management: - Identify and gather business requirements, translating them into technical specifications. - Prioritize new functionalities and improvements in coordination with business stakeholders. - Record feedback, suggestions, and requirements using the change management tool. - Ensure consistency between business needs and product development through close monitoring. - Conduct functional testing and coordinate User Acceptance Testing (UAT) with end-users. Minimum Qualifications: - Strong understanding of maritime operational constraints. - Fluent in English (written and spoken). Experience: - 3–5 years of experience in: - Application support and product management. - Driving product and process improvements. - Providing front-end user support. Key Skills & Personal Attributes: - Strong analytical and problem-solving skills. - Goal-oriented and self-motivated with a proactive mindset. - Ability to multi-task and manage priorities effectively. - Excellent verbal, written, and presentation communication skills. - Strong organizational skills and attention to detail. - Ability to work independently as well as collaboratively within a team. - Skilled at identifying root causes of application issues and implementing solutions.
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Application Expert
4 days ago
Mumbai, India CMA SHIPS Full timeJob Title: Application Expert Department: Solutions Support and Delivery Reports To: Solutions Support and Delivery Team Leader Location: (Specify Location) Employment Type: Full-Time Job Summary: The Application Expert is responsible for the support, maintenance, and evolution of software applications within the organization. The role involves providing...
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Application Expert
5 days ago
mumbai, India CMA SHIPS Full timeJob Title: Application Expert Department: Solutions Support and Delivery Reports To: Solutions Support and Delivery Team Leader Location: (Specify Location) Employment Type: Full-Time Job Summary: The Application Expert is responsible for the support, maintenance, and evolution of software applications within the organization. The role involves providing...
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Application Expert
2 days ago
Mumbai, India CMA SHIPS Full timeJob Title: Application Expert Department: Solutions Support and Delivery Reports To: Solutions Support and Delivery Team Leader Location: (Specify Location) Employment Type: Full-Time Job Summary: The Application Expert is responsible for the support, maintenance, and evolution of software applications within the organization. The role involves providing...
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Application Expert
3 days ago
Mumbai, India CMA SHIPS Full timeJob Title: Application Expert Department: Solutions Support and DeliveryReports To: Solutions Support and Delivery Team LeaderLocation: (Specify Location)Employment Type: Full-TimeJob Summary:The Application Expert is responsible for the support, maintenance, and evolution of software applications within the organization. The role involves providing...
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Application Expert
2 weeks ago
Mumbai, Maharashtra, India CMA SHIPS Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob Title:Application ExpertDepartment:Solutions Support and DeliveryReports To:Solutions Support and Delivery Team LeaderLocation:[Specify Location]Employment Type:Full-TimeJob Summary:TheApplication Expertis responsible for the support, maintenance, and evolution of software applications within the organization. The role involves providing day-to-day...
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Application Expert
5 days ago
mumbai, India CMA SHIPS Full timeJob Title: Application ExpertDepartment: Solutions Support and DeliveryReports To: Solutions Support and Delivery Team LeaderLocation: [Specify Location]Employment Type: Full-TimeJob Summary:The Application Expert is responsible for the support, maintenance, and evolution of software applications within the organization. The role involves providing...
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Application Expert
6 days ago
Mumbai, India CMA SHIPS Full timeJob Title: Application ExpertDepartment: Solutions Support and DeliveryReports To: Solutions Support and Delivery Team LeaderLocation: [Specify Location]Employment Type: Full-TimeJob Summary:The Application Expert is responsible for the support, maintenance, and evolution of software applications within the organization. The role involves providing...
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Application Expert
4 days ago
Mumbai, India CMA SHIPS Full timeJob Title: Application ExpertDepartment: Solutions Support and DeliveryReports To: Solutions Support and Delivery Team LeaderLocation: (Specify Location)Employment Type: Full-TimeJob Summary:The Application Expert is responsible for the support, maintenance, and evolution of software applications within the organization. The role involves providing...
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Application Expert
1 day ago
Mumbai, India CMA SHIPS Full timeJob Title: Application ExpertDepartment: Solutions Support and DeliveryReports To: Solutions Support and Delivery Team LeaderLocation: (Specify Location)Employment Type: Full-TimeJob Summary:The Application Expert is responsible for the support, maintenance, and evolution of software applications within the organization. The role involves providing...
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Application Expert
5 days ago
Mumbai, India CMA SHIPS Full timeJob Title: Application ExpertDepartment: Solutions Support and DeliveryReports To: Solutions Support and Delivery Team LeaderLocation: (Specify Location)Employment Type: Full-TimeJob Summary:The Application Expert is responsible for the support, maintenance, and evolution of software applications within the organization. The role involves providing...
