Customer Care Representative

4 days ago

Salem, India Rently Full time

Role : Customer Care Representative Location : Coimbatore and Kolkata About the Company Rently Software Development Private Limited is a wholly owned subsidiary of Consumer 2.0, a technology innovator focused entirely on Rental markets in USA. We are an ISO, ISMS (27001) and PIMS (27701) certified company. We are a Soc2 certified company. Rently has built cloud-based technology solutions to make renting process an enjoyable experience. Rently has invented a self-showing solution for residential rental vacancies; the first in the market to do so. It is a successful brand in the US market that has been serving real estate managers with their SAAS platform and hardware products pertaining to property management and access in particular. With the fast pace of innovation and changing technology, the end products are updated constantly and rapidly. Our software engineers are therefore enjoying the challenge of learning new technologies and frameworks. In India we have an established research and development center in Pune, Kochi, Chennai, Bangalore, Kolkata and Coimbatore. To know more about our products and services, you may visit us at . Job Description Providing excellent customer service to all Rently users. An ideal candidate should be comfortable with handling customer support requests through email, chat, and voice support. Candidate should have excellent written and verbal communication skills. This position has an opportunity for growth in a US-based company. What we offer: • Provide a fully empowered, engaging, and innovative work environment • An accelerated career growth path along with compensation that is best in the industry with all statutory benefits. Daily Tasks: • Taking care of support requests through voice mediums. • Maintaining high-quality standards on customer experience • Making real-time decisions • Escalating high-level requests to proper internal channels. • Rently being an ISO-certified company focuses on maintaining security, any individual associated with Rently is expected to maintain the same. Hours: • Operating in US hours • Be ready to work on night shifts and during weekends based on the work schedule. Professional Commitment: Being a product-based company, we heavily invest in developing functional/ technology/ leadership skill sets in our team members. So as a company we expect Candidates who are looking for a long-term association with the organization (at least a minimum of 2 - 3 years) need to apply.

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