Program Manager

4 days ago


Bangalore, India Michael Page Full time

About Our Client Our Client is a Leading MNC in the Semiconductor industry, building state-of-the-art technology for Wafer manufacturing Job Description - Partnering with business units to develop scalable tools and processes for aftermarket services/spares operations supporting new service products and programs. - Implementing roadmap for initiatives to achieve global program objectives and ensuring structural capability to support the programs. - Driving collaboration across global organization to solve complex business problems, build innovative solutions and improve operations. - Leading execution of critical projects, mitigating risks, ensuring compliance with timelines, and delivering results aligned with business goals. - Managing documentation and supporting customer service processes such as quotes, pricing, order processing, warranty assessments, and returns. The Successful Applicant - Master's degree with 8+ years of experience or Bachelor's degree with 12+ years in customer service operations or field service management. - Hands-on experience with Field Service management solutions (MS Dynamics or SAP) along with Customer Entitlement Management. - Strong project management, communication, and quantitative skills. - Experience of working in a Global Setup, and FSM for complex systems like Capital Equipment, Heavy Engineering, or similar systems. What's on Offer - Opportunity to lead global programs in a high-impact role with a leading semiconductor brand. - Hybrid work model with competitive remuneration and career growth.


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