Team Lead
2 weeks ago
Job description Leadership and Supervision Lead, mentor, and motivate the Helpdesk team to achieve high performance and maintain a positive work environment. Conduct regular one-on-one meetings, performance reviews, and team meetings to address issues and provide feedback. Assist in the recruitment, training, and onboarding of new Helpdesk staff. Operational Oversight & Customer support Monitor daily Helpdesk operations, including ticket resolution times, service levels, and customer satisfaction metrics. Ensure that support requests are logged, prioritized, and resolved in a timely and effective manner. o Implement and enforce HelpDesk procedures and best practices to improve efficiency and service quality. Handle escalated support requests and complex issues that require advanced technical knowledge or exceptional customer service skills. o Attending client meetings and sharing insights to improve overall performance Process Improvement: o Analyze HelpDesk performance data to identify trends, areas for improvement, and opportunities for process optimization o Develop and implement strategies to enhance HelpDesk operations, including the creation of knowledge base articles and self-help resources. Technical Support Maintain up-to-date knowledge of company systems, software, and Mobile devices to provide accurate and timely support. Troubleshoot and resolve technical issues related to Mobile Device, software, network connectivity, and ticketing systems. Qualifications Bachelors degree or a related field (or equivalent work experience). Proven experience in a HelpDesk or technical support role, with at least 2-4 years in a supervisory or team lead position. Strong technical knowledge, with experience in troubleshooting and problem-solving. Excellent leadership, communication, and interpersonal skills. Demonstrated ability to manage multiple tasks and priorities in a fast-paced environment. Proficiency with HelpDesk ticketing systems . Working Conditions Full-time position, with 24/7 shift Occasional after-hours support or on-call duties may be required
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Team Leader
1 day ago
Pune, Maharashtra, India Team Computers Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWe have excellent opening for the position of Team Lead. (Sr. Desktop Engineer)Qualification: Any graduateExperience: 4 to 10 YrsJob Location: Pune (Pimpari)JD as followsPreparation of Daily Client reports & Application Outage communications.IT Service Management (ITSM) based on ITIL best practices.ITIL V3 Service Strategy, Service Transition, Service...
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DevOps - Team Lead-DevOps-Engineering
2 weeks ago
Pune, Maharashtra, India EXL Talent Acquisition Team Full time ₹ 15,00,000 - ₹ 25,00,000 per yearOverseeing the DevOps team and ensuring the efficient and seamless integration of development and operations processes. This role involves managing CI/CD pipelines, automating processes, and fostering collaboration between development and IT teams.
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Team Lead
2 days ago
Pune, Maharashtra, India Kohinoor Group Pune Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPosition - Team Lead (Channel Sales)TheTeam Lead – Channel Salesis responsible for driving business growth by leading a team of Sourcing Managers who identify, acquire, and manage new property listings and partnerships.Key Responsibilities:Lead, motivate, and mentor a team of Residential Sales Sourcing Managers to meet individual and team targets.Set clear...
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Team Lead
2 weeks ago
Pune, India Worxpertise Group Full timeTitle: Team Lead - B2BLocation: Pune (On-site)Department: Business Development / Inside SalesExperience: 3-5 YearsQualification: Graduate / PostgraduateRole Overview:The Team Lead B2B will be responsible for leading a team of tele-executives to identify and engage target banking and financial institutions, promote solution offerings, and drive business...
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Team Lead
5 days ago
Pune, Maharashtra, India One97 Communications Limited Full time ₹ 5,00,000 - ₹ 12,00,000 per yearCompany DescriptionOne97 Communications Ltd. is India's leading mobile-internet company offering digital goods and services to mobile consumers under the Paytm brand. The company provides mobile advertising, marketing, and payment solutions for merchants. One97 is backed by top investors including SAIF Partners, Intel Capital, SAP Ventures, and Silicon...
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Team Lead
1 day ago
Pune, Maharashtra, India Tenb Fintech Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJob Title: Assistant Manager Outbound SalesLocation: PuneFunction: Sales & Business OperationsExperience: 6 -12 yearsRole Overview :We are looking for a high-performing Assistant Manager from a outbound contact center space to lead a large tele-sales team focused on driving business results through outbound calling efforts. The ideal candidate brings deep...
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Team Lead
1 day ago
Pune, Maharashtra, India Swiggy Full time ₹ 9,00,000 - ₹ 12,00,000 per yearKey Responsibilities for TLTeam Management: Lead and motivate a team of telecaller to meet targets and KPIs.Strategy Execution: Implement effective recruitment strategies aligned with company goals and staffing needs.Performance Monitoring: Track team performance and provide regular feedback to improve efficiency and outcomes.Maintain the MIS dashboards and...
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Team Lead
5 days ago
Pune, Maharashtra, India Highrise Solutions LLP Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description:Job Title: Team Lead US Healthcare RecruiterLocation: PunePosition Type: Full-TimeAbout Us:[Your Company Name] is a leading healthcare staffing firm that specializes in connecting top healthcare professionals with healthcare organizations across the United States. We are seeking a dynamic and experienced Team Lead US Healthcare Recruiter to...
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Team Lead
3 days ago
Pune, Maharashtra, India ADA Tech Solutions Full time ₹ 2,50,000 - ₹ 12,00,000 per yearHiring Team Lead – Loan Sales with 3+ yrs loan sales exp & 1–4 yrs team handling. Drive loan acquisition, lead team performance & achieve sales targets. Required Candidate profile3+ yrs in loan sales, 1–4 yrs as TL, strong leadership & client acquisition skills. Age 25–35 yrs, target-driven, result-oriented. Freshers not eligible.
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Team Lead
5 days ago
Pune, Maharashtra, India Duncan & Ross Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: TEAM LEAD - BIM ARCHITECTUREJob Location: PuneExperience: 5+ yearsQualification: Bachelors degree in architecture.Skills: Revit and its addins/plugins, AutoCAD, Navisworks, Bluebeam, etcWe are looking for a proactive and technically sound BIM Team Lead to manage complex projects and guide a skilled team of architects and engineers. This role...