Manager-documentation Analyst- Agentic Ai

Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Manager Documentation Analyst- Agentic AI In this role you ll be part of Genpact s transformation under GenpactNext as we lead the shift to Agentic AI Solutions domain-specific autonomous systems that redefine how we deliver value to clients You ll help drive the adoption of innovations like the Genpact AP Suite in finance and accounting with more Agentic AI products set to expand across service lines Key Responsibilities Lead Documentation Strategy Define implement and enforce documentation standards templates and style guides across Agentic AI products and engineering teams Technical Authoring Oversee creation and editing of API documentation product manuals user guides process flows and architecture summaries Content Management Manage and optimize the use of Content Management Systems CMS for authoring versioning and publishing technical content Version Control Establish documentation workflows integrated with version control systems e g Git Azure DevOps to ensure synchronization with product releases Cross-Functional Collaboration Partner with engineering product management data science and compliance teams to gather inputs and validate accuracy of content Knowledge Governance Develop and maintain a centralized knowledge repository ensuring content relevance accuracy and discoverability Quality Assurance Implement peer-review and audit processes for documentation quality technical accuracy and consistency across releases Training Enablement Conduct training sessions for writers engineers and SMEs on documentation best practices tools and templates Continuous Improvement Drive automation and innovation in documentation through tools AI-assisted authoring and structured metadata tagging Compliance Accessibility Ensure all documentation meets internal and external compliance requirements e g ISO SOC2 and accessibility standards Qualifications we seek in you Minimum Qualifications Bachelor s or Master s degree in Technical Communication Computer Science Information Technology or a related discipline Experience in technical documentation knowledge management or information architecture Proven experience with documentation tools and CMS platforms e g MadCap Flare Confluence SharePoint Document360 or similar Hands-on experience with version control systems such as Git or Azure DevOps Strong understanding of software development lifecycles SDLC and Agile methodologies Exceptional written and verbal communication skills with the ability to translate complex technical concepts into clear user-friendly documentation Preferred Qualifications Skills Experience designing and managing knowledge management systems KMS and taxonomies Familiarity with AI or cloud-based documentation environments Azure AI AWS GCP Certification in Technical Communication or Knowledge Management Experience with metadata-driven documentation API documentation frameworks e g Swagger Postman and single-sourcing techniques Strong project management stakeholder engagement and review coordination capabilities Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training