Team Lead

5 days ago

Mumbai Maharashtra, India IIDE Full time

Working Days Monday - Saturday Location Lower Parel 5 minutes from Railway Station Reports to Sales Manager Head of Department Work Mode 100 Work from Office Why IIDE At IIDE we are shaping the future of digital marketing education by providing a collaborative growth-oriented work environment We value leadership innovation and performance As part of our leadership team you ll influence the direction of our student engagement and drive the success of our counseling function Join us in empowering thousands of learners to achieve their digital career goals About the Role As a Team Lead - Academic Counseling you will be responsible for managing and mentoring a team of academic counselors to ensure high conversion rates and optimal student engagement Your role involves driving performance strategizing for lead conversion solving escalated queries and contributing towards revenue growth You will be the bridge between leadership and the counseling team implementing best practices while ensuring a student-first approach What You ll Do Team Management Leadership Lead mentor and motivate a team of 6-10 academic counselors Conduct regular performance reviews provide actionable feedback and implement improvement plans Organize training sessions to upskill the team on counseling strategies CRM usage and product knowledge Strategic Planning Execution Plan and execute strategies to meet weekly and monthly enrollment targets Monitor team KPIs including lead response time talk time and conversion metrics Liaise with marketing and operations to ensure alignment of lead quality and batch requirements Sales Counseling Oversight Supervise counseling sessions to ensure high-quality engagement with students and parents Personally handle high-stake or escalated student interactions and ensure successful closures Provide data-driven insights to management and collaborate on process optimization Reporting Analytics Track team performance using CRM dashboards and sales analytics tools Generate and share performance reports with leadership identifying trends and improvement areas Drive CRM discipline and ensure accurate data entry and lead management across the team Who You Are Must-Have Experience 3-5 years in sales or counseling with at least 1 year in a team lead or supervisory role preferably in EdTech Leadership Proven track record of team management coaching and achieving group targets Communication Strong command over written and spoken English with excellent interpersonal skills Sales Acumen Ability to drive high-performance sales teams while maintaining a student-centric counseling approach Tech-Savvy Hands-on experience with CRM tools sales dashboards and performance tracking systems Should Have Excellent problem-solving skills and ability to manage pressure in a high-performance environment Strong understanding of sales funnels and customer journeys in the education domain Nice to Have Background in digital marketing education or counseling Relevant certifications in counseling education or sales management Requirements Requirements KPIs Revenue Responsibility Oversee team revenue contribution and ensure achievement of collective targets Team Efficiency Maintain average team call connectivity 60-80 per counselor day and 2-3 hours of talk time Escalation Handling Timely and effective resolution of escalated student concerns Location Requirement Candidate must be residing in Mumbai

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