Business Head – VinFast Showroom

Location: Electronic City (E-City) Industry: Premium Electric Vehicle (EV) Retail Experience: 8–15 years (Minimum 4–5 years in automotive dealership leadership; EV experience preferred) About the Role We are launching a flagship VinFast Electric Vehicle Showroom in Electronic City and are looking for a dynamic and experienced Business Head to lead the complete business operations. This leader will drive sales, customer experience, profitability, and brand expansion while setting up a world-class EV retail environment. Key Responsibilities1. Business Leadership & P&L Ownership - Drive overall business performance, including P&L, sales growth, showroom profitability, and operational efficiency. - Plan annual and monthly business targets aligned with VinFast brand strategy. - Oversee budgeting, cost control, and resource allocation to achieve optimal financial results. 2. Sales & Operational Excellence - Lead and manage daily sales floor activities, customer walk-ins, lead conversions, and test-drive operations. - Ensure full compliance with VinFast retail standards, customer experience processes, and showroom presentation guidelines. - Oversee inventory planning, vehicle availability, delivery timelines, and end-to-end documentation accuracy. 3. 2-Year Strategic Growth Planning - Prepare and present a detailed 2-year strategic growth plan covering: - Sales targets (retail & corporate) - Market penetration strategy - Customer acquisition roadmap - Corporate, fleet, and institutional partnerships - New revenue opportunities in EV ecosystem - Review the roadmap quarterly and align with market trends, competition insights, and customer behaviour. - Work closely with management to implement key initiatives and growth levers. 4. Team Leadership & Development - Build, train, and lead a high-performing team of Sales Consultants, CRM Executives, Delivery team, and Support staff. - Conduct regular performance reviews, KPI tracking, and skill development programs. - Foster a culture of discipline, ownership, customer focus, and premium brand representation. 5. Customer Relationship & Brand Experience - Ensure a superior customer journey from enquiry to delivery and post-delivery engagement. - Handle escalated cases, VIP clientele, corporate customers, and high-value prospects. - Implement showroom events, brand activations, product demos, and customer engagement campaigns. 6. Compliance, Reporting & Coordination - Ensure adherence to all VinFast OEM processes, audits, and documentation requirements. - Maintain RTO coordination, insurance tie-ups, finance partnerships, and compliance with legal norms. - Provide weekly/monthly MIS reports, sales forecasts, market insights, and performance reviews to management & OEM teams. Qualifications & Experience - Graduate / MBA preferred. - 10–15 years in automotive dealership operations with at least 4–5 years in a Business Head role. - Experience in premium automotive or EV segment is highly preferred. - Strong understanding of retail sales, digital lead management, and customer lifecycle management. Key Skills & Competencies - P&L Management & Business Planning - Leadership & Team Development - High-end Customer Handling - Market Analysis & Competition Mapping - Sales Forecasting & Revenue Planning - Strong Communication & Presentation Skills - Ability to create and execute a long-term growth strategy What We Offer - Opportunity to lead one of the first modern VinFast EV showrooms in the region. - High-growth environment with exposure to the rapidly evolving EV industry. - Competitive salary, attractive incentives, and leadership autonomy. - A chance to build and scale a futuristic automotive retail business.