ServiceNow Developer – ITOM

3 weeks ago


Bengaluru, India Live Connections Full time

Position: ServiceNow Developer – ITOM Experience: 5–7 Years (Relevant: 4+ Years) Notice Period: Immediate to 45 Days Location: Bangalore Work Mode: Hybrid Interview Mode: L1 – Virtual, L2 – Face to Face Job Summary We are looking for an experienced ServiceNow Developer with strong hands-on expertise in ITOM (mandatory) and experience in other ServiceNow modules like CPG and SAM Pro. The ideal candidate should have excellent technical, analytical, and communication skills with a proven ability to deliver high-quality ServiceNow solutions end-to-end. General Responsibilities - Develop, configure, and customize ServiceNow modules to meet business requirements. - Work independently or collaboratively within a global delivery environment. - Interact regularly with clients to understand business processes and requirements. - Participate in requirement gathering, user story creation, and technical documentation. - Collaborate with cross-functional teams and support the program team in tool functionality discussions. - Ensure ServiceNow standard practices are followed in configuration and customization. - Manage application deployment, configuration, and secure environment operations. - Review and translate user stories into technical solutions with mock-ups and process documentation. - Support integration and automation of ServiceNow workflows with third-party applications. Technical Skills and Requirements - Mandatory: ServiceNow ITOM module development and configuration. - Hands-on experience in ServiceNow Administration & Development – including application modules, workflows, Flow Designer, Integration Hub, App Engine Studio, UI Builder, and catalog requests. - Strong in JavaScript, Angular JS, Bootstrap, CSS, and HTML5. - Experience in Cloud Provisioning & Governance (CPG) – designing workflows, automation, and integrations across AWS and Azure environments. - Proficiency in ServiceNow integrations (SOAP, REST, scripted web services, connectors). - Experience with CMDB/Discovery automation, MID Server administration, and Dev-UAT-PROD migration processes. - Experience in multi-module implementation (ITOM, CPG, SAM Pro). - Skilled in UI/UX design, wireframing, and documentation of user journeys. - Excellent knowledge of DevOps tools (Git/Azure DevOps) and CI/CD pipelines. - Strong understanding of data modeling, access control models, and technical workflow diagrams. - Ability to deliver 4–6 ServiceNow projects end-to-end from requirement gathering to go-live. Soft Skills - Strong analytical, problem-solving, and decision-making abilities. - Excellent written and verbal communication skills. - Capable of multitasking and prioritizing in a fast-paced environment. - Collaborative attitude and ability to work across teams and geographies. - Detail-oriented with strong documentation and presentation skills. Preferred Certifications - ServiceNow Certified Administrator (Mandatory) - ServiceNow Certified Implementation Specialist (in ITAM, ITOM, or other relevant areas)



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