Customer Support Representative

1 hour ago

Indore India Vishal Consultants Full time

Job Description Job Title: Customer Support Associate Job Summary We are seeking a Customer Support Associate to join our team in providing exceptional customer service to clients of a leading American multinational finance corporation. As a Customer Support Associate, you will handle inbound calls, address customer inquiries, and resolve issues in a professional and courteous manner. Responsibilities - Handle inbound customer calls in a timely and efficient manner - Provide excellent customer service, answering questions, and resolving issues related to banking products and services - Utilize problem-solving skills to address customer concerns and resolve issues - Maintain accurate records of customer interactions using relevant software and systems - Meet or exceed performance metrics, including call handling time, quality scores, and customer satisfaction targets - Collaborate with internal teams to resolve customer issues and improve processes Requirements - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and adapt to changing situations - Strong problem-solving and analytical skills - Ability to maintain confidentiality and handle sensitive customer information - Proficiency in English (written and spoken) - Ability to work rotational shifts, including nights and weekends What We Offer - Competitive salary and benefits package - Opportunities for career growth and professional development - Collaborative and dynamic work environment - Recognition and rewards for outstanding performance Job Type: Full-time Benefits - Health insurance - Provident Fund Schedule - Night shift - Rotational shift - US shift - Day shift Experience - total work: 0 to 1 year (Required) This job is provided by Shine.com

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