Customer Service Representative – Lead

Are you ready for a new beginning We need your talent knowledge and dedication to better our world with biology Our purpose points the way In Novonesis we know that solutions rooted in biology can help solve humanity s biggest challenges Since we began more than a century ago this has been our guide It s how we ve gotten so far And it s how we ll impact the future Now more than ever the world needs change And with biosolutions the possibilities for transformation are endless We re here to better our world with biology Tasks and responsibilities Order Handling Processing Manage Customer interface to receive orders its changes and provide timely order confirmation Process the order in SAP system Follow QMS and SOP Order Coordination Coordinate with the logistics warehouse planner Sales finance and relevant stakeholders in Novonesis to ensure the order is taken care until the invoicing delivery Service Complaint Handling Receive and align with relevant stakeholders for resolution Support in goods return credit memo debit memo if any Digitization Journey for O2C process Co-ordinate and work with Global teams to implement digitization initiatives in India Explore the opportunities for digitization for India specific Customer needs Compliance and Global projects Compliance with QMS Food safety GMP standards and operating procedures in line with Novonesis India and global standard Collaboration with global and regional stakeholders Basic Qualifications Bachelor s Degree with 10-15 years of relevant work experience Good communication skills in English in a multi-cultural environment Working in SAP environment is must Candidate profile Candidate should have Knowledge and hands on experience in handling Customer service profile Experience in working with global teams and stakeholders Team player with high motivation and engagement Challenges in position Ensuring every time Customers at the core Maintain Agility and pro-active communication on Customer requirements Unlocking your passion by implementing new Digital technologies processes Improvements to give enhanced experience to the Customers Language of job advertisement English default English Could our purpose be yours Then apply today At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants We recommend you not to attach a cover letter to your application Instead please include a few sentences in your resume CV about why you are applying To ensure a fair recruitment process please refrain from adding a photo in your resume CV Novonesis is dedicated to fostering a unique community by embracing and respecting differences We make all employment decisions based on business needs ensuring that every individual can thrive regardless of identity or background such as ethnicity religion gender sexual orientation age disability or veteran status Want to learn more Learn more about Novonesis our purpose and your career opportunities at Not the right fit for you Even if this job isn t the right fit for you perhaps you know someone who might find it interesting If so please feel free to share the job link and encourage them to apply Thank you for your referral Please check out our other open positions The right fit for you could just be a few clicks away Stay alert Avoid recruitment scams At Novonesis we are committed to maintaining a safe and transparent recruitment process Please be aware of potential scams targeting job seekers and take note of the following Novonesis will never ask for sensitive personal information such as bank account details Social Security numbers or passwords at any stage of the hiring process Novonesis does not make employment offers without conducting interviews with candidates If you receive suspicious communication claiming to be from Novonesis please do not share any personal or financial information We encourage you to verify the legitimacy of the message by contacting us directly through our official channels