Customer Service Executive

2 weeks ago


Bengaluru India Delphic Jobs Full time

Job Description We are seeking adedicated and customer-focused professionalto join as aSenior Customer Service Representative. As the primary point of contact for clients, you will play a key role in ensuring customer satisfaction by effectively addressing inquiries, resolving issues, and delivering exceptional service. The ideal candidate will possess excellent communication skills, a proactive attitude, and a genuine passion for helping others. This position requires a high degree ofempathy, professionalism, and the ability to perform effectively in a fast-paced environment. Responsibilities - Respond to customer inquiries throughphone, email, and chatin a professional and courteous manner - Resolve customer issuespromptly and efficiently, ensuring a positive experience - Provide accuratetechnical support and product guidanceto customers - Escalate complex issuesto relevant internal teams when necessary - Maintain and updatecustomer interaction and satisfaction recordsaccurately - Stay informed aboutcompany products, services, and policiesto deliver up-to-date information Qualifications - Education:Minimum2nd PUC (Intermediate)or equivalent qualification - Experience:012 yearsof experience in customer service or related field - Communication:Excellentverbal and written Englishcommunication skills - Strongproblem-solvingand interpersonal abilities - Ability towork independentlyas well ascollaborate effectivelywithin a team - Positive attitude, professionalism, and a commitment to delivering exceptional customer experiences



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