Guest Service Ambassador

Additional Information Job Number25190920 Job CategoryLoss Prevention Security LocationRenaissance Goa Hotel SY NO 30 8 and 930 3A30 10-A Goa India India 403516 ScheduleFull Time Located Remotely N Position Type Non-Management POSITION SUMMARY Monitor Closed Circuit Televisions CCTV perimeter alarm system duress alarms and fire life safety system to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded Assist guests or employees during emergency situations Administer first aid CPR to guests or employees as required Maintain confidentiality of all Security Loss Prevention and property reports documents and release information only to authorized individuals Provide proper paperwork to employees that require outside medical treatment Conduct investigations and gather evidence related to theft fraud or lost items noise complaints assault complaints food poisoning complaints and other guest complaints and incidents Assist manager supervisor in ensuring insurance carrier is notified of liability situations according to designated protocol Follow all company policies and procedures report accidents injuries and unsafe work conditions to manager maintain confidentiality of proprietary information protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette Develop and maintain positive working relationships with others support team to reach common goals listen and respond appropriately to the concerns of other employees Read and visually verify information in a variety of formats e g small print Visually inspect tools equipment or machines e g to identify defects Enter and locate work-related information using computers and or point of sale systems Move at a speed required to respond to work situations e g run walk jog Stand sit or walk for an extended period of time or for an entire work shift Move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance Grasp turn and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination Move through narrow confined or elevated spaces Move over sloping uneven or slippery surfaces as well as up and down stairs and or service ramps Reach overhead and below the knees including bending twisting pulling and stooping Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONS Education Some college Related Work Experience At least 2 years of related work experience Supervisory Experience No supervisory experience REQUIRED QUALIFICATIONS License or Certification CPR Certification First Aid Certification At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law At Renaissance Hotels we believe in helping our guests experience the DNA of the neighborhoods they are visiting Our guests come to discover and uncover the unexpected to dive into a new culture or simply to make the most of a free evening They see business travel as an adventure because they see all travel as an adventure Where others may settle for the usual our guests see a chance to bring home a great story And so do we We re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests If this sounds like you we invite you to discover career opportunities with Renaissance Hotels In joining Renaissance Hotels you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you