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Messaging Services Senior Specialist
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Key Responsibilities Managing google workspace infrastructure- Mail Drive Chats Apps Groups Calendar and Contacts Managing the lifecycle of shared drives based on user requests and organizational policies Implementing shared drive membership permissions based on organizational policies Managing and troubleshooting calendar and calendar resources Monitoring usage reports and recommending changes Configuring and managing Groups for business Configuring memberships and advanced settings Implementing Google group security access controls to restrict members Configuring basic mail routing scenarios for split delivery Configuring end-user access to Gmail by using Google Workspace Sync for Microsoft Outlook GWSMO or email client for example POP IMAP Thunderbird Outlook Configuring administrator access for mail forwarding by using advanced Gmail settings for example compliance rules default routing APIs Managing and understanding all available spam controls for example allowlist denylist inbound gateway and IP allowlist Managing Gmail archives Troubleshooting and collecting logs and reports needed to engage with the support team Troubleshooting access to Google Workspace services for example Gmail and Drive Using Google Vault to support legal initiatives Configuring retention rules based legal security policies for example setting retention rules placing legal holds exporting data for additional processing and review auditing reports and searching a domain s data by user account OU date or keyword End User support for all Google Workspace Services - Gmail Drive Calendar Chat Groups Collaborate with cross-functional teams to integrate Google Workspace platforms with other systems and applications Monitor and analyse Google Workspace usage and performance to identify areas for improvement and optimization Stay up-to-date with the latest Google Workspace technologies apps and trends and make recommendations for improvements and enhancements Knowledge of Server and Networking principles pertaining to enterprise environment Evaluates engineers tests recommends and implements secure infrastructures Acts as a resource for system escalation issues Documents platform standards and processes for ongoing operations Coordinate closely with vendors handling escalations and prioritization Qualifications xc2 xa7 bachelor s degree in computer science Information Technology or related field xc2 xa7 5 years of experience Google Workspace administration xc2 xa7 xc2 xa7 Strong understanding of Google Workspace security and compliance requirements xc2 xa7 xc2 xa7 Excellent problem-solving and troubleshooting skills xc2 xa7 Ability to work independently and as part of a team xc2 xa7 Excellent communication and interpersonal skills Google Workspace Administrator certification is a plus NTT Data
