Housekeeping Manager

Responsible for the daily shift operations of Housekeeping Recreation Health Club and if applicable Laundry Directs and works with employees to verify property guestrooms public space and employee areas are clean and well maintained Completes inspections and holds people accountable for corrective action Position assists in ensuring guest and employee satisfaction while maintaining the operating budget CANDIDATE PROFILEEducation and Experience High school diploma or GED 2 years experience in the housekeeping or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience required CORE WORK ACTIVITIESManaging Housekeeping Operations and Budgets Verifies guest room status is communicated to the Front Desk in a timely and efficient manner Inspects guestrooms on a daily basis Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments Inventories stock to verify adequate supplies Supports and supervises an effective inspection program for all guestrooms and public space Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals Verifies all employees have proper supplies equipment and uniforms Communicates areas that need attention to staff and follows up to verify understanding Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies standards and procedures Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary Establishes and maintains open collaborative relationships with employees and verifies employees do the same with them Schedules employees to business demands and for tracks employee time and attendance Verifies employees understand expectations and parameters Verifies property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures SOPs and LSOPs and support the Peer Review Process where applicable Supervises staffing levels to verify that guest service operational needs and financial objectives are met Observes service behaviors of employees and provides feedback to individuals Verifies employee recognition is taking place on all shifts Participates in an on-going employee recognition program Solicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns Participates in employee progressive discipline procedures Celebrates successes and publicly recognizes the contributions of team members Ensuring Exceptional Customer Service Sets a positive example for guest relations Understands the brand s service culture Participates in the development and implementation of corrective action plans to improve guest satisfaction Empowers employees to provide excellent customer service Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement Responds to and handles guest problems and complaints Strives to improve service performance At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law At Courtyard we re passionate about better serving the needs of travelers everywhere It s what inspired us to create the first hotel designed specifically for business travelers and it s why the Courtyard experience today empowers our guests no matter the purpose of their trip We re looking for achievers who are passionate about providing a guest experience that goes above and beyond enjoy being part of a small yet ambitious team and love learning how to always improve - all while having fun In joining Courtyard you join a portfolio of brands with Marriott International Be where you can do your best work xe2x80x8b begin your purpose belong to an amazing globalxe2x80x8b team and become the best version of you