Manager - Retail Franchisee Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role Franchise Lead Function Department Retail Location Delhi Job Purpose Overall responsibility for activities at all Franchise stores in a zone spanning customer service sales and revenue targets across all products voice - postpaid prepaid data etc Key Result Areas Accountabilities Achieve sales target for all products Voice- Postpaid prepaid data VAS handsets etc across Vodafone Idea Mini Stores VIMS in a zone Ensure and monitor quality of acquisition through VIMS Ensure availability of stock at VIMS while adhering to norms Deliver overall revenue targets through VIMS channel Achieve total target for up-selling and cross-selling Facilitate roll-out of VIMS incl selection of partners location etc and meet expansion targets Coach channel partners to improve efficiency and adherence to processes Resolve VIMS-specific issues within specific timelines Keep channel partner motivation levels high through regular reviews of performance Core Competencies Knowledge Experience Minimum 8 years of experience in Customer Handling Retention Management Must be able to communicate with peers and seniors in the system well and convincingly Strong data and analytical skills With a keen eye for detail identifying process gaps driving improvement Logical Thinking and good in sighting and analytical skills Prior telecom experience mandatory Must have technical professional qualifications Graduate in any field Data analytics and process improvements Excel and Presentation skills Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership