Customer Executive

3 weeks ago

India Cochin Kochi Ernakulam Eloit Full time

Job Description Introduction: Join our dynamic team at ELOIT INNOVATIONS PVT. LTD., a leader in EdTech dedicated to delivering innovative SaaS solutions to our clients. We are seeking a highly skilled Customer Executive to our team. This role requires a combination of technical knowledge, communication skills, and a customer-focused approach. Customer Interaction: - Respond to customer inquiries and provide timely and accurate information. - Assist customers via various channels, including phone, email, chat, and sometimes in person. - Ensure a positive and professional customer experience. Technical Assistance: - Provide technical support for the company's products or services. - Troubleshoot and resolve customer issues by guiding them through step-by-step solutions. - Collaborate with the technical team to resolve complex technical problems. Issue Resolution: - Investigate and analyse customer issues, identifying root causes and implementing solutions. - Escalate complex issues to higher-level support or development teams when necessary. Communication: - Communicate effectively with customers, translating technical details into user-friendly language. - Collaborate with internal teams, including development and quality assurance, to address customer concerns. Qualifications and Skills: - A bachelor's degree in a relevant field (Information Technology, Computer Science, Business). - Previous experience in customer support or a related field. - Strong communication skills, both written and verbal. - Technical proficiency and understanding of IT products or services. - Problem-solving and analytical skills. - Patience and empathy when dealing with customer inquiries or issues. - Ability to work independently and collaboratively in a team environment. - Familiarity with customer support tools and systems. Personal Attributes: - Customer-focused mindset. - Adaptability and willingness to learn new technologies. - Ability to remain calm under pressure. - Detail-oriented with a commitment to accuracy. - Positive attitude and a proactive approach to problem-solving. About ELOIT INNOVATIONS PVT. LTD: Eloit Innovations is empowering the global education ecosystem with trailblazing technologies to achieve benchmarks in academic quality, accreditations, rankings, and ratings. A renowned player in the school ERP industry, Eloit is ISO 9001 & ISO 27001 certified and has a clientele of 700 plus leading names including educational councils, universities & schools across the globe. How to Apply: Interested candidates should submit a detailed resume and a cover letter explaining why they are a good fit for the role to [Confidential Information]. Please mention the Job Title you are applying for in the subject line. Join ELOIT INNOVATIONS PVT. LTD. to work on cutting-edge technology solutions and be a part of a team that values innovation and quality. We look forward to your application and potentially welcoming you to our team.

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