▷ Apply in 3 Minutes Salesforce Analyst

Role Introduction The Salesforce Advanced Admin is responsible for supporting and optimizing Salesforce applications within the IT Service Desk environment This role is central to enhancing end-user support resolving advanced Salesforce issues and implementing solutions that increase efficiency and user satisfaction As a key member of the Service Desk team you will bring deep Salesforce expertise providing hands-on support developing solutions and continuously improving the service experience for both internal and external users What You Will Do Key Responsibilities Provide Level 2 L2 Salesforce Support Act as the escalation point for complex Salesforce issues within the Service Desk managing incidents and service requests that require advanced troubleshooting Resolve issues related to Salesforce configurations workflows data integrations and permissions ensuring timely and effective problem resolution Collaborate with end-users to understand their challenges troubleshoot issues and provide training or guidance to maximize user adoption and satisfaction Configure and Customize Salesforce for Service Desk Optimization Develop and implement configurations customizations and automations within Salesforce to enhance service delivery streamline workflows and meet evolving business needs Design and modify page layouts record types validation rules process builders and custom objects to improve efficiency and user experience within the Service Desk Work closely with stakeholders to capture requirements and translate them into practical scalable solutions aligned with Service Desk goals Solution Architecture and Process Automation Architect and implement solutions that automate repetitive tasks optimize workflows and enhance overall Service Desk productivity within Salesforce Exposure to tools such as Flow Process Builder and custom scripts to create automation and reduce manual interventions improving response times and efficiency Design integrations between Salesforce and other ITSM tools as necessary to ensure seamless data flow consistent reporting and unified service management Data Management and Quality Assurance Ensure data quality by implementing data governance best practices setting data validation rules and maintaining data integrity within Salesforce Perform regular data audits identify inconsistencies and clean up data as needed to support reliable reporting and analysis Develop and document data management procedures and ensure data compliance with internal policies and regulatory requirements Documentation and Knowledge Sharing Maintain up-to-date documentation for all configurations processes and customizations within Salesforce creating a clear knowledge base for Service Desk staff Train Service Desk team members on Salesforce features new configurations and best practices to build a more Salesforce-proficient team Share insights and recommend improvements based on ticket trends and user feedback helping to drive continuous improvement across Service Desk operations What You Will Have Required Qualifications Bachelor s degree in Computer Science Information Technology or related field Salesforce Advanced Administrator certification or equivalent experience 5 to 8 years of experience in Salesforce administration with strong exposure to Service Desk support troubleshooting and solution architecture Proficiency in Salesforce tools such as Flow Process Builder custom objects and data management practices Experience with ITSM processes and tools e g ServiceNow Jira Service Management is a plus Must-Have Skills Junior Solution Architect Salesforce Advanced Admin - Certification in Architect CPQ Dev Ops Pipeline Preferred Skills and Traits Analytical and Solution-Oriented Ability to analyze complex issues develop creative solutions and implement changes effectively within Salesforce Technical Expertise Strong understanding of Salesforce architecture configurations and customization best practices Excellent Communication Proven ability to work with end-users understand their needs and communicate technical information effectively to non-technical stakeholders Attention to Detail High standards for data accuracy quality and documentation Proactive Takes initiative in identifying areas for improvement and implementing solutions that enhance Service Desk productivity and user experience What We Do For You Wellbeing focused - Our people are our greatest assets and ensuring everyone feels their best self to come to work is integral Annual Leave - 20 days of annual leave plus public holidays Employee Assistance Programme - Free advice support and confidential counselling available 24 7 Personal Growth - We re committed to enabling your growth personally and professionally through development programmes Life Insurance - 2x annual salary Personal Accident Insurance - providing cover in the event of serious injury illness Performance Bonus - Our Group-wide bonus scheme enables you to reap the rewards of your success Who We Are OneAdvanced is one UK s largest providers of business software and services serving 20 000 global customers with an annual turnover of 330M We manage 1 5 million 111 calls per month support over 2 million Further Education learners across the UK handle over 10 million wills and so much more Our mission is to power the world of work and as you can see our software underpins some of the UK s most critical sectors We invest in our brilliant people They are at the heart of our success as we strive to be a diverse inclusive and engaging place to work that not only powers the world of work but empowers the growth ambitions and talent of our people To learn more about working at OneAdvanced please