D2c Sales Executive

12 hours ago

Udaipur RJ IN Tribleveda Full time

Job Title Direct-to-Consumer D2C Sales Executive Location Udaipur Department Sales Experience 1-3 years Role Summary The D2C Sales Executive will play a critical role in converting customer interest into sales by delivering an outstanding shopping experience across digital platforms like our website WhatsApp chat and social media and during offline events You will also work closely with marketing and operations to support business goals optimize conversions and drive customer satisfaction Key Responsibilities - Customer Engagement Sales Manage day-to-day customer interactions via website chat WhatsApp email and social channels Instagram DMs etc Provide accurate product information handle queries and guide customers to make informed purchase decisions Drive conversions by upselling cross-selling and offering tailored recommendations Follow up on leads generated through ads email campaigns and social promotions Order Management Coordination Process and track customer orders handle order-related concerns returns and exchanges Coordinate with logistics and customer service teams for smooth post-sale experiences Ensure timely updates on stock availability dispatch timelines and delivery status CRM Reporting Maintain accurate records of interactions follow-ups and customer details using CRM tools e g HubSpot Salesforce Track daily weekly monthly sales performance and share regular reports with the management Identify patterns in customer feedback and sales drop-offs to improve the sales funnel Campaign Promotion Support Support product launches campaigns and flash sales by being the frontline contact for inbound leads Assist in executing sales-focused digital promotions in coordination with the marketing team Offer real-time feedback to the marketing content team on customer pain points or FAQs Qualifications Bachelor s degree in Business Marketing Commerce or a related field 1-3 years of experience in sales D2C eCommerce telesales retail preferred Skills Tools Excellent verbal and written communication skills Strong understanding of customer behaviour and modern digital sales practices Hands-on experience with CRM tools HubSpot Zoho Salesforce etc Familiarity with eCommerce platforms Shopify WooCommerce Magento etc Basic knowledge of Excel Google Sheets and analytics dashboards Comfort with social commerce and chat-based platforms WhatsApp Intercom Instagram DMs Preferred Good to Have - Experience with a D2C brand in fashion beauty health wellness or electronics Exposure to digital marketing tools Meta Ads Google Analytics email automation Multilingual communication skills Hindi regional languages preferred What We Offer - Fixed salary performance-based sales incentives Exposure to a fast-scaling digital-first business model Young dynamic team with a collaborative and growth-driven culture Opportunities for career progression into digital sales marketing or account management Learning and development support across sales CRM and product knowledge Job Types Full-time Permanent Benefits Cell phone reimbursement Commuter assistance Health insurance Internet reimbursement Provident Fund Language English Preferred Work Location In person

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