Customer Service Operations Officer

About Us At ANZ we re shaping a world where people and communities thrive driven by a common goal to improve the financial wellbeing and sustainability of our millions of customers About the Role As a Ops Analyst you ll be responsible for the investigations of payments and nostro breaks charges clearance processing verifying and reconciliation while ensuring that regulatory and bank requirements are met The individual must deliver positive customer experience within agreed timeframes i e Service Level Agreements SLAs The position is required to support the investigation and reconciliation in relation to Inward remittance Outward remittance Inward-Onward remittance Close liaison with peer group and stakeholders to reduce unreconciled unidentified items strictly follow the agreed reporting procedures on those exceptions Banking is changing and we re changing with it giving our people great opportunities to try new things learn and grow Whatever your role at ANZ you ll be building your future while helping to build ours Role Type Permanent Role Location Bengaluru Work Hours 8 5 hrs Early Morning Shift What will you bring As the Ops Analyst you will Investigate and resolve failed delayed or misrouted payments charges within defined service levels Analyse transaction data to determine the cause of payment discrepancies and document findings clearly Ensure all investigations comply with internal policies and external regulatory standards Provide exceptional customer service to the internal and external customers Provide accurate and up- to-date information on all enquiries Follow-up where necessary to meet customer needs What will your day look like To grow and be successful in this role you will ideally bring the following Minimum knowledge on SWIFT ISO 20022 payments platform payment methods payment and message types are a must Familiarity with domestic and international payment networks e g SWIFT HVCS RTGS NEFT Knowledge of financial regulations including AML KYC and OFAC Take initiative to identify potential process or services improvements Ensure accurate data input Consistently meet targets in terms of quality and accuracy to ensure that requests transactions are actioned within SLAs Good skill to understand systems and application Understands and complies with oral and written rules instructions procedures So why join us ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets With more than 7 500 people our Bengaluru team is the bank s largest technology data and operations centre outside Australia In operation for over 33 years the centre is critical in delivering the bank s strategy and making an impact for our millions of customers around the world Our Bengaluru team not only drives the transformation initiatives of the bank it also drives a culture that makes ANZ a great place to be We re proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong We know our people need different things to be great in their role so we offer a range of flexible working options including hybrid work where the role allows it Our people also enjoy a range of benefits including access to health and wellbeing services We want to continue building a diverse workplace and welcome applications from everyone Please talk to us about any adjustments you may require to our recruitment process or the role itself If you are a candidate with a disability or access requirements let us know how we can provide you with additional support To find out more about working at ANZ visit You can apply for this role by visiting ANZ Careers and searching for reference number 106662 Recruiter Dikshika Dikshika anz com Hiring Manager Saritha T R Job Posting End Date 28 11 2025 11 59pm IST