(Immediate Start) International Banking Voice Process

6 days ago


Bengaluru, India Rivera Manpower Services Full time

Job Description Key Responsibilities: - Handle inbound and outbound voice calls for international banking customers - Assist customers with queries related to banking products, services, transactions, and account information - Resolve complaints and provide appropriate solutions in a timely manner - Maintain customer satisfaction while complying with internal policies and international banking standards - Accurately document customer interactions and follow up where necessary Qualifications & Skills: - Graduation not required - Excellent communication skills in English (verbal and written) - Strong interpersonal and problem-solving skills - Prior experience in a voice-based customer service role (banking experience is a plus) - Willingness to work in night shifts or rotational shifts



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