Gm/agm/manager - Automobile Service / Spare Parts

3 days ago

Nagercoil TN IN Derik Motor (P) Ltd Full time

Job Title GM AGM Manager - Automobile Service Spare Parts Company Derik Motor Pvt Ltd Location Nagercoil Tirunelveli Thiruvananthapuram Employment Type Full-Time On-Site Salary Range 40 000 - 1 00 000 per month Position Overview Derik Motor Pvt Ltd is seeking a highly experienced and performance-driven professional to lead the Automobile Service and Spare Parts Division across multiple locations The ideal candidate will be responsible for ensuring efficient workshop operations effective spare parts management and superior customer satisfaction Key ResponsibilitiesService Operations Oversee daily service and workshop operations across assigned branches Ensure adherence to OEM standards service SOPs and quality benchmarks Monitor job card management service flow TAT and workshop productivity Conduct periodic audits identify gaps and implement corrective actions Support technical problem-solving and supervise complex repair cases Spare Parts Management Manage spare parts planning procurement inventory control and stock audits Maintain optimum stock levels and ensure timely availability of required parts Coordinate with OEMs vendors and suppliers for procurement and pricing Track consumption aging inventory and implement cost-control measures Customer Experience Ensure consistent achievement of customer satisfaction CSI and retention metrics Handle escalations professionally and oversee resolution of service-related concerns Implement customer follow-up processes and quality feedback mechanisms Team Leadership Lead and develop service advisors technicians and spare parts staff Assign responsibility monitor performance and conduct periodic skill development initiatives Ensure compliance with safety standards operational guidelines and company policies Reporting Compliance Prepare and review MIS reports for service performance parts sales and workshop revenue Ensure compliance with statutory requirements OEM audits and internal policies Monitor operational costs revenue generation and profitability of service units Candidate Requirements Diploma BE in Automobile or Mechanical Engineering preferred 15-20 years of relevant experience in automobile service or spare parts management Strong technical knowledge of automotive systems diagnostics and repair standards Proven experience managing multi-location service operations Proficiency in DMS CRM software and MS Office Strong leadership communication and problem-solving abilities Key Competencies Service Operations Management Spare Parts Planning Inventory Control Workshop Productivity Management Customer Relation Complaint Handling Vendor Management Team Leadership Training Data Analysis MIS Reporting Quality Compliance Management Job Type Full-time Pay 40 000 00 - 80 000 00 per month Benefits Food provided Provident Fund Work Location In person

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