Quality Manager

1 week ago


Bengaluru Delhi NCR Mumbai, India Titanium Consulting Full time

Job Description Responsibilities: - Lead and manage the Quality team for International Voice processes. - Monitor and evaluate agent performance to ensure adherence to quality standards. - Conduct audits, provide feedback, and implement quality improvement initiatives. - Develop and maintain quality frameworks, guidelines, and reporting metrics. - Collaborate with operations and training teams to address gaps and enhance process efficiency. - Prepare regular quality reports and present insights to senior management. - Drive process excellence and maintain compliance with client-specific requirements. Experience: Proven experience as Deputy Manager or Assistant Manager in Quality for International Voice processes Qualification: Graduate (Any discipline)



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