Supv III Customer Service

2 hours ago

Bengaluru India WhiteCrow Research Full time

Job Description About WhiteCrow We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client's in-house talent acquisition teams. About our client For more than 80 years, our client's engineers and product specialists have partnered with customers to produce highly engineered connectivity and sensing solutions that make a connected world possible. Their focus on reliability, durability, and sustainability exemplifies their commitment to progress. The unmatched range of their product portfolio enables companies, large and small, to turn ideas into technology that can transform how the world works and lives tomorrow. About the role - As a Manager in Solution Center, you will be at the forefront of driving transformational strategies focused on creating exceptional customer experiences. - Your leadership will be pivotal in establishing our brand as the preferred supplier by fostering strong customer relationships and steering your team towards unparalleled service excellence and growth. As a Supv III Customer Service, you will be responsible for... - Leading with Accountability: Spearheading your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience. - Cultivating Customer Relationships: Empowering your team to enhance and expand customer engagement. - Talent Acquisition and Development: Recruiting and nurturing top talent, building a team that embodies our vision and drives organizational transformation. - Champion of Change: Leading by example in adopting transformation initiatives and fostering a culture of positive change. - Operational Excellence: Instilling a mindset of continuous improvement, enhancing team efficiency and service quality. - Career Development: Offering opportunities for team growth and development, preparing them for future career advancements. - Cross-Functional Collaboration: Working seamlessly with internal partners in different BU's, engineering, planning, and sales to ensure comprehensive customer support. What you already have... - Experience in a shared service environment. - Stake Holder management experience - Track record of successful change management in Customer Care. - Leadership experience in large, multi-layered teams. - 8 + years in multinational Customer Care operations, with at least 5 years in a relevant role. - Effective collaboration across all organizational levels. - Industry-specific experience is advantageous. - Exceptional communication skills.

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