Production Services Specialist

About Us At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection Responsible Growth is how we run our company and how we deliver for our clients teammates communities and shareholders every day One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world We re devoted to being a diverse and inclusive workplace for everyone We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical emotional and financial well-being Bank of America believes both in the importance of working together and offering flexibility to our employees We use a multi-faceted approach for flexibility depending on the various roles in our organization Working at Bank of America will give you a great career with opportunities to learn grow and make an impact along with the power to make a difference Join us Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed globally integrated delivery model and globally resilient operations Global Business Services is recognized for flawless execution sound risk management operational resiliency operational excellence and innovation In India we are present in five locations and operate as BA Continuum India Private Limited BACI a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services Process overview Supporting applications relative to Health payment services and payment gateways in Merchant services Supporting card transactions and payment gateways for health payment systems Analyzing transaction failures and make recommendations to improve application reliability and quality support processes practices and procedures Making strong technical decisions and complete tasks assignments under limited supervision Recognizing problems that need further investigations seeking assistance when needed and demonstrating initiative and self-motivation Ensuring documentation of production incidents and collaborate with different support and development teams and resolve issues Assisting the team in devising new support processes and ensure their implementation as per company policy Responsibilities Monitor and support applications for 100 SLA meets On call support Production Ticket Issue Triage Preparing RCA - Root Cause Analysis RCA document Partner with Application team CCO Level 3 support teams to resolve the issue Prepare and or review Impact Analysis based on issue analysis Hands on experience with L1 L2 L3 support work load Write scripts to automate mundane daily BAU tasks Willing to provide support after office hours weekends and stay on call when business needs Identify root cause in the code perform break-fix activities in the code and or DB Follow the release management and code deployment process to migrate the code changes If any Consumer Banking domain experience Requirements Education B E B Tech M E M Tech M C A with B Sc B Com BBM M Sc Computer Science IT S W Mathematics Electronics Physics Statistics Experience 6 to 8 years Certifications ITIL Foundation Certification Foundational skills Basic Networking Java J2EE Spring Microservice Advance level Unix Understanding on Database terminologies Production support experience Sound working knowledge on Ms-Office and Ms-Visio Desired Skills Effective Communication - Clear Concise Ability to articulate Problem Solution Should be able to participate or conduct conference calls with tech and business users Good documentation skills - Required to close the tickets and or send updates reports to various stakeholders Organizational and Multi-tasking skills Work Timings 10 30 AM - 7 30 PM Job Location Chennai