▷ High Salary: Call Quality Analyst
3 weeks ago
Job Description Company Description About Sutherland Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless as a service model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA.We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description We are seeking a Call Quality Analyst with 3+ years experience in contact center QA. You will evaluate calls, monitor performance metrics, and provide insights for enhancing customer experiences. Responsibilities: - Conduct QA audits on customer interactions. - Measure silence, interruptions, and sentiment. - Track key QA metrics (CSAT proxy, transfer rate). - Provide feedback and coaching recommendations. - Prepare quality reports for leadership. Qualifications - Bachelor's in Communications, Business, or related field. - Experience in QA within contact centers. - Familiarity with speech analytics tools. - Strong data analysis and reporting skills. Career Growth: Advance into QA Manager or CX Analyst roles, influencing end-to-end customer interaction quality. Additional Information All your information will be kept confidential according to EEO guidelines.
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Call Quality Analyst
7 days ago
Bengaluru, India Vatatree Consulting Full timeJob Description Job Description The Call Quality Analyst is responsible for evaluating the quality of customer interaction. This role involves monitoring and assessing inbound and outbound calls to ensure that customer service representatives are meeting the company's standards of performance and customer satisfaction. The analyst provides feedback,...
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Call Quality Analyst
1 day ago
Chennai, Tamil Nadu, India Jesus Calls Full time ₹ 2,00,000 - ₹ 2,50,000 per yearJob Purpose:The Call Quality Analyst is responsible for monitoring, evaluating, and improving the quality of calls handled across various languages by Prayer Intercessors. The role ensures consistency, empathy, and excellence in every call, aligning with the ministry's communication standards and values.Key Responsibilities:Listen to and evaluate...
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Salesperson (High Salary)
4 weeks ago
India High Ticket Closers Full timeAbout the job Earning Potential: ₹1 L – ₹2 L+ / month Base Pay: ₹20,000 to ₹25,000 / month + uncapped commission 100% Remote | High-Ticket | Performance Culture | Career Growth About the Role We need full-time Closers to run sales calls for premium coaching, agency, SaaS, and career-launch offers. You’ll speak with warm prospects who have already...
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Call Quality Analyst
2 days ago
Chennai, Tamil Nadu, India Sutherland Full time ₹ 2,50,000 - ₹ 7,50,000 per yearCompany DescriptionAbout SutherlandArtificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created...
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Call Quality Analyst-Hindi
6 days ago
Chennai, Tamil Nadu, India Iccs Full time ₹ 4,32,000 - ₹ 6,48,000 per yearThe Quality Analyst is responsible for monitoring and evaluating the quality of inbound and outbound calls, chats, and emails handled by the operations team. The role ensures that customer interactions are aligned with company standards, compliance requirements, and client expectations. The QA will provide actionable feedback, identify training needs, and...
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(High Salary) Healthcare Business Analyst
3 weeks ago
Bengaluru, India Infosys Full timeJob Description - Domain experience: Payer core claims/Membership/provider mgmt. - Domain experience: Provider clinical/RCM, Pharmacy benefit management - Healthcare Business Analysts - with Agile/Safe-Agile Business analysis experience - Medicaid, Medicaid experienced Business Analysts - FHIR, HL7 data analyst and interoperability consulting - Healthcare...
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Sales Quality Analyst(Call Audit)
6 days ago
Chennai, Tamil Nadu, India Error Makes Clever Full time ₹ 2,00,000 - ₹ 6,00,000 per yearTHIS IS NOT A TECHNICAL QA ROLE.Company DescriptionError Makes Clever is a dynamic edtech startup based in Chennai, specializing in providing technology education in the Tamil language. Our mission is to empower students and professionals by delivering accessible and clear lessons on corporate technologies. With a thriving online community and a growing user...
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▷ (High Salary) Quality Analyst Profee
3 weeks ago
Chennai, India Guidehouse Full timeJob Description Job Family Coding Quality OP (India) Travel Required None Clearance Required None Job Posting What You Will Do - Plans, monitors, direct and evaluate QA production on a daily basis. Ensures that daily schedules are met and communicates with Director, and Coding Operations if situations occur that hinder meeting deadlines. If system issues or...
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Quality Analyst
1 week ago
Chennai, India NatWest Group Full timeJob Description Join us as a Quality Analyst - If you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testing - You'll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of working - Joining us in...
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Senior Quality Analyst
4 days ago
Chennai, India VCATCH Full timeJob Description Company Overview VCATCH is a dynamic organization operating on Six-Sigma standards, driven by a team with vast experience in industry. With a strong foothold in Bangalore, we extend our expertise to various sectors including Ed-tech, E-commerce, FMCG, and more. Our advanced technology and infrastructure ensure cost-effective call center...