▷ High Salary: Call Quality Analyst
2 days ago
Job Description Company Description About Sutherland Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless as a service model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA.We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description We are seeking a Call Quality Analyst with 3+ years experience in contact center QA. You will evaluate calls, monitor performance metrics, and provide insights for enhancing customer experiences. Responsibilities: - Conduct QA audits on customer interactions. - Measure silence, interruptions, and sentiment. - Track key QA metrics (CSAT proxy, transfer rate). - Provide feedback and coaching recommendations. - Prepare quality reports for leadership. Qualifications - Bachelor's in Communications, Business, or related field. - Experience in QA within contact centers. - Familiarity with speech analytics tools. - Strong data analysis and reporting skills. Career Growth: Advance into QA Manager or CX Analyst roles, influencing end-to-end customer interaction quality. Additional Information All your information will be kept confidential according to EEO guidelines.
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Call Quality Analyst
2 days ago
Chennai, Tamil Nadu, India Jesus Calls Full time ₹ 2,00,000 - ₹ 2,50,000 per yearJob Purpose:The Call Quality Analyst is responsible for monitoring, evaluating, and improving the quality of calls handled across various languages by Prayer Intercessors. The role ensures consistency, empathy, and excellence in every call, aligning with the ministry's communication standards and values.Key Responsibilities:Listen to and evaluate...
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Hiring Senior Quality Analyst in Chennai
2 weeks ago
Chennai, India GS Infotech Full timeHiring Senior Quality Analyst in Chennai We are seeking an experienced Quality Analyst with 5 to 10 years of experience to join our team in Chennai. The ideal candidate will have a strong understanding of quality processes, auditing, and reporting, ensuring high standards across operations. Job Type/: Full/-Time Experience/: 5 to 10 Years Qualification/: Any...
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Salesperson (High Salary)
6 days ago
India High Ticket Closers Full timeAbout the job Earning Potential: ₹1 L – ₹2 L+ / month Base Pay: ₹20,000 to ₹25,000 / month + uncapped commission 100% Remote | High-Ticket | Performance Culture | Career Growth About the Role We need full-time Closers to run sales calls for premium coaching, agency, SaaS, and career-launch offers. You’ll speak with warm prospects who have already...
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Call Quality Analyst
3 days ago
Chennai, Tamil Nadu, India Sutherland Full time ₹ 2,50,000 - ₹ 7,50,000 per yearCompany DescriptionAbout SutherlandArtificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created...
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Call Quality Analyst
2 days ago
Chennai, Tamil Nadu, India Sutherland Full time ₹ 2,50,000 - ₹ 7,50,000 per yearCompany Description About Sutherland Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. ...
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Call Quality Analyst
14 hours ago
Chennai, Tamil Nadu, India Sutherland Full time ₹ 2,50,000 - ₹ 7,50,000 per yearCompany Description About SutherlandArtificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created...
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High Salary! Quality Test Analyst III
1 week ago
Chennai, India RELX Full timeJob Description Quality Test Engineer III Would you like to be part of a team that delivers high-quality software to our customers Are you a highly visible champion with a can do attitude and enthusiasm that inspires others About The Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our government vertical, our...
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Call Quality Analyst-Hindi
7 days ago
Chennai, Tamil Nadu, India Iccs Full time ₹ 4,32,000 - ₹ 6,48,000 per yearThe Quality Analyst is responsible for monitoring and evaluating the quality of inbound and outbound calls, chats, and emails handled by the operations team. The role ensures that customer interactions are aligned with company standards, compliance requirements, and client expectations. The QA will provide actionable feedback, identify training needs, and...
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▷ (High Salary) Sales Quality Analyst
3 weeks ago
Hyderabad, India NxtWave Full timeJob Description Role Purpose: To establish and maintain the gold standard for sales conversations at NxtWave, and to serve as the core human intelligence driving the development of our next-generation AI-powered call auditing platform. About the Role: We are looking for sharp, analytical, and detail-oriented individuals to form the founding team of our new...
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Call Quality Analyst
4 days ago
Chennai, Tamil Nadu, India Movate Technologies Full time ₹ 3,00,000 - ₹ 6,00,000 per yearInterview Date & Time: 25th to 26th Sep and 10:00 AM to 2:00 PMVenue:Movate Technologies Pvt Ltd (Formerly CSS Corp)Address: B14, Phase 1, MEPZ SEZ, Tambaram Sanatorium, Chennai, Tamil Nadu 600045Contact Person: Mr. Vignesh SekarContact Person: Mr. Vignesh SekarRoles and ResponsibilitiesConduct call audits to ensure compliance with quality standards and...