Business Analyst

4 weeks ago

Bengaluru, India Victrix Systems And Labs Full time

Job Description We are seeking a seasoned ServiceNow CSDM Business Analyst with extensive expertise in ITSM/ITOM processes, data modeling, and CMDB governance. The ideal candidate will act as a Subject Matter Expert (SME) on CSDM, collaborating with stakeholders to design, implement, and govern enterprise-wide ServiceNow solutions. Key Responsibilities: - Serve as the SME for ServiceNow CSDM and CMDB initiatives. - Collaborate with business and IT stakeholders to understand requirements and translate them into CSDM-aligned data structures. - Drive the implementation of CSDM 4.0 or later across ServiceNow modules including ITSM, ITOM, APM, SAM, etc. - Identify gaps in the current CMDB structure and lead remediation initiatives. - Define, enforce, and maintain CMDB governance policies and data quality metrics. - Facilitate workshops and working sessions to align IT services with business capabilities. - Maintain documentation including data dictionaries, process flows, and mapping documents. - Support audits and compliance by ensuring adherence to CSDM standards. - Collaborate with technical teams (developers, architects) to ensure solutions meet business needs. - Generate dashboards and reports to track KPIs related to CMDB health and CSDM maturity. Required Skills & Qualifications: - 8+ years in ITSM/ITOM roles, with at least 6 years focused on ServiceNow CSDM and CMDB. - Proven experience with ServiceNow platform modules: CMDB, Discovery, ITSM, ITOM, APM, SAM. - Strong understanding of CSDM (versions 3.0 / 4.0), service mapping, and data modeling. - Experience in creating data governance frameworks, policies, and compliance standards. - Excellent analytical, documentation, and communication skills. - Ability to engage effectively with both technical and non-technical stakeholders. - Experience using ServiceNow Reporting and Performance Analytics is a plus. - ServiceNow Certified System Administrator (CSA) or CSDM certification preferred. Nice to Have: - Familiarity with cloud infrastructure (AWS, Azure, GCP) and CMDB integration. - Experience with Agile/Scrum methodology. - Previous involvement in ServiceNow implementation or upgrade projects. Education: - Bachelor's Degree in Computer Science, Information Systems, or related field. - Relevant certifications (e.g., ServiceNow CSA, ITIL v4, CSDM training) preferred.

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