Customer Support Specialist

7 days ago


SAS Nagar, India Cyspace Innovations Pvt. Ltd Full time

Company Description Cyspace Innovation Consultants Pvt. Ltd. Position: International Voice Process Agent Location: [Mohali/Work From Office] Employment Type: Full-time (Night Shift) Role Description This is a full-time Night Shift role for a Customer Support Specialist based on-site in the Mohali district. The Customer Support Specialist will handle customer inquiries, resolve issues, and ensure customer satisfaction. Responsibilities include providing technical support, troubleshooting product/service issues, and maintaining a positive customer experience. Collaboration with internal teams to address customer concerns and improve service delivery is also an integral part of the role. Qualifications - Handle inbound International customer calls. - Customer Support and Technical Support skills for resolving customer inquiries and issues effectively - Strong Interpersonal Skills and Customer Satisfaction focus to provide an excellent customer experience - Analytical Skills for problem-solving and improving processes - Exceptional communication skills, both verbal and written - Ability to work efficiently in a team and adapt to diverse customer needs - Educational background in a relevant field, with prior customer support experience being a plus



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