Business Analyst

Job Description The CoinDCX journey: Building Tomorrow, Today At CoinDCX, we believe CHANGE STARTS TOGETHER. You are the driving force that will help us make Web3 accessible to all. In the last six years, we have skyrocketed from being India's first crypto unicorn to carrying a community of over 125 million with us. To continue maximising the adoption and acceleration of Web3, we are now focused on developing cutting-edge products, addressing accessibility and security challenges, and bridging the gap between people and Web3 technologies. While we go ahead and keep dominating the Web3 world, we would like to HODL you on our team Join our team of passionate innovators who are breaking barriers and building the future of Web3. Together, we will make the complex simple, the inaccessible accessible, and the impossible possible. Boost your innovation to an ALL TIME HIGH with us Inside CoinDCX's Business and Strategic Alliances Team: Our Business and Strategic Alliances team drives innovation by forging key partnerships that enhance our offerings and market reach. We thrive on collaboration and strategic thinking to create value for CoinDCX and our partners. If you're a visionary with a knack for building meaningful alliances, join us in driving the strategic direction of digital finance. You need to be a HODLer of these: - Bachelor's degree in Finance, Business, Economics, Engineering, or equivalent. - 13 years of experience in a trading/financial services/technology client-facing role, preferably within the crypto, fintech, or brokerage sector. - Excellent communication, analytical, and problem-solving skills. - Strong understanding of trading, particularly algorithmic and crypto trading (preferred). - Ability to work in a fast-paced, client-centric environment and adapt quickly to changing priorities. You will be mining through these tasks: Client Management & Support - Serve as the first point of contact for all algo trading client queries, delivering prompt and effective resolutions. - Proactively monitor client needs and satisfaction across retail, enterprise, sub-broker, and influencer segments. Trade Volume Monitoring - Track trading activity, ensure volume targets are met, and implement strategies to increase engagement and trade frequency. Product Cross-Sell & Upsell - Identify opportunities to introduce clients to new products and features, drive adoption, and support user onboarding. - Work closely with product and marketing teams to stay informed about latest offerings and campaign strategies. Relationship Management - Develop and maintain long-term relationships with clients, acting as a trusted advisor for all algorithmic trading needs. - Gather client feedback to help improve algo trading experience and inform product roadmap. Reporting & Insights - Generate regular reports on trade volumes, client satisfaction, and product uptake. - Provide actionable insights and recommendations for continuous improvement. Are you the one Our missing block - You are knowledge-hungry when it comes to VDA and Web3, always eager to dive deeper and stay ahead in this evolving space. - The world of Web3 and VDA excites you, fueling your curiosity and driving you to explore new opportunities within this dynamic landscape. Perks That Empower You: - Our benefits are designed to make a lasting impact on your life, giving you the freedom to create a work-life balance that truly suits you. - Design Your Own Benefit: Tailor your perk package to fit your unique needs. Whether you're eyeing a new gadget or welcoming a furry friend into your life, our flexible benefits ensure that you can prioritize what matters most to you. - Unlimited Wellness Leaves: We believe in the power of well-being. Take the time you need to recharge, knowing that your health is our priority. With unlimited wellness leaves, you can return refreshed, ready to build and grow. - Mental Wellness Support: Your mental health is as important as your professional growth. Benefit from access to health experts, free counseling sessions, monthly wellness workshops, and regular team outings, all designed to help you stay balanced and connected. - Bi-Weekly Learning Sessions: These sessions are more than just updatesthey're opportunities to fuel your growth. Stay ahead with the latest industry knowledge, sharpen your skills, and accelerate your career in an ever-evolving landscape.