Tele Caller Executive/ Reception

2 days ago

Phagwara PB IN NEXT HIRE Full time

CAREER OPPORTUNITY 1 Job Role - Tele Caller Executive 2 Qualification - Graduation 3 Experience Needed - Fresher Experienced 4 Salary - Rs 15 000 - Rs 25 000 per month 5 Locations - Phagwara Punjab 6 Job Type - Full Time 7 Job Nature - Work from Office Job Summary We are seeking a dynamic and customer-oriented Telecalling Executive to join our team The Telecalling Executive will be responsible for reaching out to potential clients addressing their inquiries promoting our services and assisting with appointment scheduling This role is crucial for building positive client relationships and delivering excellent customer service through effective communication Key Responsibilities Outbound and Inbound Calls Make outbound calls to potential clients and respond to incoming inquiries professionally providing accurate information about our services Service Promotion Introduce and explain our services to clients highlighting key features and benefits to encourage interest Appointment Scheduling Schedule consultations appointments or follow-up calls according to client requirements Data Entry and Record Management Maintain accurate and updated records of all customer interactions in the CRM system ensuring detailed documentation Follow-Up Conduct timely follow-up calls to nurture client relationships and resolve any pending inquiries Problem Resolution Address customer concerns or questions escalating complex issues to the supervisor as needed Team Collaboration Collaborate with team members to ensure consistent and high-quality service delivery Required Skills Strong Communication Excellent verbal communication skills with a confident polite and professional tone Customer Service A customer-first mindset with the ability to handle inquiries efficiently and professionally Technical Proficiency Comfortable working with CRM systems call management software and digital communication tools Organizational Skills Strong ability to manage multiple calls follow-ups and record-keeping tasks Flexibility Willingness to work flexible hours including evenings or weekends if required If you re an excellent communicator and have a passion for helping clients we d love for you to join our team Job Type Full-time Pay 15 000 00 - 25 000 00 per month Work Location In person

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