Tele calling Manager

2 days ago


Madurai, India Sri Krishna Nagai Maligai Full time

Company Description Sri Krishna Nagai Maligai is a leading Jewellery brand located in Madurai and 6+ locality gold bazaar, offering fine, contemporary gold jewellery and silverware. With a legacy of over three decades, we pride ourselves on craftsmanship and a vast collection of gold and diamond ornaments. Our mission is to provide personalized service to every customer, and we are known for our antique and vintage designs. We ensure high-quality standards with certified gold, silver, and diamond jewellery. With three branches in Madurai, we are expanding to better serve our customers. What you'll do: 📞 Lead and motivate a team of telecallers to achieve lead generation and conversion targets Develop and implement effective calling strategies, scripts, and campaigns 📊 Track performance metrics, analyze conversion data, and drive continuous improvement 🤝 Handle escalations and ensure excellent customer relationship management 🎯 Conduct regular training, coaching, and performance reviews to enhance team productivity 🧩 Collaborate with sales and marketing teams to align on campaign goals and customer outreach 🔍 Identify process gaps and implement solutions to improve efficiency and results 📈 Ensure compliance with company policies and telemarketing regulations What we're looking for: Graduate in Business, Marketing, or related field (MBA preferred) 5–8 years of experience in telecalling or telesales, including 2+ years in a managerial role Strong leadership, communication, and analytical skills Hands-on experience with CRM tools and lead management systems Ability to inspire, coach, and manage a results-driven team Strong customer focus and problem-solving mindset 📍 Location: Madurai 💼 Experience: 5–8 years



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