Technical Support Engineer

3 days ago


Yelahanka, India IQnext Full time

About IQnext We're revolutionizing the way buildings are managed, shifting them away from traditional facilities management to a smarter, data-driven approach. IQnext is an integrated, centralized platform that is disrupting buildings and real estate infrastructure with its new-age cloud-based solution, delivering long-term sustainability and operational efficiency that is scalable across portfolios. Job Summary We are seeking a Technical Support Engineer who can assist our customers with IoT devices and cloud-based solutions. You will troubleshoot, diagnose, and resolve both software and hardware problems. Designation- Technical Support Engineer Experience- 1-3 Years Role Type- Individual Contributor Job Location- Bangalore (On-site) Responsibilities - Deliver exceptional technical support by promptly addressing client queries and issues. - Manage incoming tickets/calls and resolve them while ensuring adherence to our SLA. - Proactively identify root causes of problems and implement corrective/preventive actions. - Collaborate with internal teams, partners, clients, engineers, and other technicians to ensure effective service delivery. - Generate RCA reports and maintain internal documentation. - Monitor cloud applications and critical devices. - Maintain and enhance operational procedures related to incident management, monitoring, preventative maintenance, expansions, and upgrades. - Perform first-level troubleshooting for cloud applications and field devices, providing remote/on-site assistance. We’re looking for someone who - Graduation/Post Graduation degree in Comp. Science/IT/Electronics (B.E/B.Tech, B.Sc, BCA etc.) - Excellent technical skills – Cloud Apps, Basic Linux, and Networking - Proficient in Documentation handling using MS Word, Excel, PowerPoint - Curious and with excellent communication (written and verbal) - Eagerness to solve problems, build relationships with clients and customers and Stakeholder management - Should be willing to travel (Local/outstation) Good to have - Knowledge in Cloud computing, SQL queries, Remote Troubleshooting - Experience in handling Ticketing tools (Zoho Desk, Freshdesk, Zendesk etc.) - Some degree of understanding of SaaS products. - Basic Domain knowledge in Lighting, Building Automation, BMS, HVAC, and Control systems - Proficiency in multiple languages (English, Hindi, Kannada, Tamil etc.) Benefits 1. Medical Insurance 2. Travel allowance 3. Comp-off when worked on Saturday/Sunday 4. Access to the e-learning platform



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