Grhombus Technologies

Job Description Description Job Title : Salesforce Administrator Location : Chennai Department : IT / CRM Operations Reports To : CRM Manager / IT Lead Job Summary - We are seeking a proactive and detail-oriented Salesforce Administrator to manage and optimize our Salesforce environment. - The ideal candidate will have hands-on experience in user management, data security, automation, reporting, and user support. Key Responsibilities - Manage user accounts, roles, profiles, permission sets, and licenses. - Ensure data integrity through validation rules, duplicate management, and regular audits. - Configure and maintain security settings including field-level, object-level, and record-level access. - Design and implement automation using Flows, Process Builder, Workflow Rules, and Approval Processes. - Create and maintain reports and dashboards to support business insights. - Support end-users with training, documentation, and troubleshooting. - Collaborate with cross-functional teams to gather requirements and implement solutions. - Evaluate new Salesforce features and AppExchange tools for potential adoption. - Manage sandbox environments and deployment processes. Required Qualifications - Bachelors degree in Computer Science, Information Systems, or related field. - Salesforce Administrator Certification (mandatory). - 4+ years of hands-on experience in Salesforce Administration. - Strong understanding of Salesforce security model, data model, and automation tools. - Experience with reporting tools and dashboard creation. - Excellent communication, analytical, and problem-solving skills. - Familiarity with ITIL practices and tools like ServiceNow or JIRA is a plus. Preferred Qualifications - Experience with Apex, LWC, or other development tools. - Exposure to Sales Cloud, Service Cloud, and Experience Cloud. - Additional Salesforce certifications (Advanced Admin, Platform App Builder, etc. (ref:hirist.tech)