L2 Network Engineer

1 week ago

Mumbai, India Jobted IN C2 Full time

Overview: We are seeking a skilled Level 2 Network Engineer to join our NOC (Network Operating Centre) Team. The ideal candidate must possess a strong background in Telecom data network and systems support. This role is critical for ensuring stable operations and escalated issue resolution in a secure environment. This includes supporting network hardware and software, troubleshooting incidents, and working closely with Customer, L1 support, L3 engineers, and other NOC teams. Responsibilities: - To manage WAN, and LAN network connectivity across multiple sites. - Strong troubleshooting experience and in-depth knowledge on all Routing protocols - EIGRP, OSPF, BGP, HSRP, VRRP, GLBP, Static, - Respond to and resolve network tickets/ incidents and service requests. - Troubleshoot network issue involving switches, routers, firewalls, and wireless systems. - Perform configuration, maintenance, and upgrades of network equipment (Cisco, Juniper, Palo Alto, etc.). - Implement and maintain network security policies, including firewall rules and access controls. - Collaborate with vendors and ISPs for link issues, outages, and escalations. - Document network diagrams, configurations, and standard operating procedures. - Support planned network changes and participate in network implementation or migration projects. - Assist with monitoring tools like SolarWinds, PRTG, or similar for proactive alerting. - Follow ITIL processes for incident, change, and problem management. Requirements: - Bachelor’s degree in Telecom, Computer science, Information Technology, or related field. - 8-10 years of experience in Telecom Data or enterprise-level network support. - Strong knowledge of Layer 2/3 switching and routing protocols (OSPF, EIGRP, BGP). - Hands-on experience with Cisco, Juniper, Palo Alto, or equivalent network equipment. - Familiarity with network security principles and technologies (VPN, ACLs, NAT, firewalls). - Understanding of wireless networking (Cisco, etc.). - Proficiency in troubleshooting tools like Wireshark, traceroute, ping, etc. - Experience working in ticketing system such as ServiceNow will be preferable.

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