Engineer – VOIP Services

Job Description Site Name: Bengaluru Luxor North Tower Posted Date: Nov 24 2025 The Engineer - VOIP Services role provides the overall ownership of the Voice System Solution Design / policies / strategy and security configurations required to deliver VOIP systems for users across globe as per GSK standards and policies. The Engineer - VOIP Services role will work with latest VOIP technology platforms like Cisco / Microsoft / others & their related applications. The Engineer - VOIP Services role will provide senior level engineering expertise to deliver voice configurations and lead the design, build, and deployment of technology and strategy. They also guide the decommission of technology infrastructure where required. The Engineer - VOIP Services analyses and leads the resolution of the most complex technical issues while providing expert technical support and direction to multiple Voice design, build, security, and deployment teams. The candidate in this Engineer - VOIP Services role will be a subject matter expert and will be expected to use senior level expertise to provide guidance and recommendations to improve the voice environment and to deliver strategic solutions that modernize technologies for GSK. Key Responsibilities Accountable for the alignment of solutions and technical standards to business project requests Provides consulting and high level & precise project cost estimates for Business as Usual (BAU) & mergers, acquisition and divestiture (MA&D) activities. Oversee the provisioning of solutions in support of global collaborative service growth Provide technical consultation as needed throughout a project. Ensures implementations are standard, operationally scalable and align to service strategy & direction Ensures project processes are standard, scalable, transparent, relevant, communicated and documented Coordinate with Product Owner and Principal Engineer to develop capabilities and global innovation plans Supports Product Owner in production & implementation of service improvements and cost management plans Lead, design, build, the VOIP technology & related applications Lead and supervise strategic partners and CW's executing VOIP technology activities - Deploy, Decommission and Operate Subject Matter Expert in VOIP technologies Responsible for the technical quality of VOIP technology platforms & applications Continuously improves the VOIP technology offering and end user experience VOIP Technical Architecture on Cisco and Microsoft Teams Own and Conduct Proof of Concepts VOIP Integration Architecture VOIP Product Design and Build VOIP Production Readiness VOIP Deployment Model Definition Minimum Experience Required 8+ years of VOIP engineering experience. 5+ years running infrastructure operations 2+ years managing delivery of technical teams, support and suppliers. Demonstrated technology experience with Cisco Telephony Microsoft Teams Voice Voice Gateways Session Border Controllers Various models of Physical phones and Soft Phones Proven Ability to manage, influence and negotiate with stakeholders Knowledge with Cisco CUCM Cisco Control Hub Cisco IOS MS Teams Admin Center MS Windows Virtual Devices MS Azure Agile / Jira Citrix VMWare Why GSK Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation oncology HIV and infectious diseases - to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. Inclusion at GSK: As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at [Confidential Information] to discuss your needs. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. 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