Wfm+mis reporting Analyst

6 hours ago

Delhi, India People Prime Worldwide Full time

Job Title: Wfm+mis reporting Analyst Location: Kolkata Experience: Minimum 3 Years Employment Type: Permanent Notice Period: Immediate to 30 Days Shift: US Shift (6 PM – 3 AM) About the Company Our client is a growing leader in operations, analytics, and business support services. They work closely with global enterprises—especially US-based clients—to enhance performance, optimize processes, and deliver workforce efficiencies. With a strong focus on data-driven decision-making, they offer cutting-edge solutions across Workforce Management, MIS reporting, forecasting, and capacity planning. Job Description Manage workforce planning activities including capacity planning, scheduling, and forecasting Perform Real-Time Analysis (RTA) and take corrective actions to meet SLA targets Create daily/weekly/monthly MIS reports Analyze performance trends, productivity, and SLA adherence Coordinate with US stakeholders during the shift Build and automate dashboards for workforce and performance metrics Handle intraday management, shrinkage tracking, and staffing requirements Utilize advanced Excel and reporting tools to deliver insights Mandatory Skills Workforce Management ✔ Capacity Planning ✔ Real-Time Analysis (RTA) ✔ Forecasting (Short-term & Long-term) ✔ Scheduling & Staffing ✔ Intra-day/Operational Reporting MIS & Reporting ✔ Daily/Weekly/Monthly MIS ✔ SLA & Productivity Reporting ✔ Dashboard Creation & Automation Technical Skills ✔ Advanced MS Excel (strong hands-on, will be tested during interview) ✔ Pivot Tables ✔ Advanced Excel Formulas ✔ Power Query ✔ Macros (Good to have) Soft Skills ✔ Strong communication skills ✔ Ability to coordinate with US clients/stakeholders ✔ Presentation & data storytelling Important Note (Please Read Before Applying) Do NOT apply if: You have less than 3 years of MIS/WFM experience You are not comfortable with US shift timing (6 PM – 3 AM) You cannot join within 30 days You do not have hands-on Excel skills Your background is unrelated (e.g., purely BPO agent, HR, admin, data entry) ✅ Apply ONLY if you meet ALL mandatory skills above. Random / irrelevant applications will not be processed.

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