Account Supervisor/Manager

3 weeks ago

Delhi, India Expertiz Full time

Job Description We're looking for an experienced and driven Account Supervisor/Manager to join our leading integrated marketing communication company. This role involves end-to-end management of designated accounts, demanding a deep understanding of clients businesses, strategic involvement in communication development, and a focus on delivering exceptional service and results. You'll be crucial in fostering strong client relationships and ensuring commercial success. Key Responsibilities: - End-to-End Account Management: Take full responsibility for the end-to-end management of designated accounts. This includes thoroughly understanding the client's business, actively participating in the development of communication strategies, monitoring client competitors, and tracking sales data to inform decisions. - Documentation & Data Management: Ensure systematic documentation and secure storage of all client-related data, maintaining organized and accessible records. - Creative Excellence & Awards: Actively participate in the development of creative work that meets high standards and is worthy of submission for national-level awards, contributing to the agency's reputation for excellence. - Commercial Management: Ensure excellent commercial management of the business handled through accurate and timely billing and collections, contributing to the agency's financial health. - Client Relationship Management: Develop and maintain strong, lasting relationships with clients across various hierarchical levels, demonstrating hands-on exposure to servicing high-end retail clients. - Brief Interpretation & Ownership: Independently take down, understand, and break down complex communication briefs, translating them into actionable strategies. - Service Delivery Ownership: Take full ownership of the account and actively support service delivery, ensuring client needs are met efficiently and effectively. Required Skills: - Proven professional experience in mainline advertising. - Good interpersonal skills to build rapport and trust with clients and colleagues. - Strong commercial orientation and strategic awareness, understanding business objectives and market dynamics. - Excellent client management and communication skills, both verbal and written. - Proficiency in analytical skills to interpret data and draw insights. - Strong presentation skills to articulate strategies and creative concepts clearly. - Positive, self-starter attitude with a desire to exceed expectations at every opportunity. - Strong attention to detail, highly organized, and focused on work quality. - Hands-on exposure to servicing, with a proven ability to handle high-end retail clients. - Ability to develop and maintain relationships with clients across hierarchy. - Capability to independently understand and break down communication briefs. - Strong sense of account ownership and commitment to supporting service delivery.

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