High Salary Product Support Engineer Ii

This position is posted by Jobgether on behalf of a partner company We are currently looking for a Product Support Engineer II in India As a Product Support Engineer II you will play a key role in ensuring the success of enterprise customers using complex SaaS platforms This customer-facing position requires technical expertise in API Web and SDK integrations and the ability to troubleshoot analyze and resolve technical issues efficiently You will collaborate with cross-functional teams including Engineering Product and Customer Success providing expert guidance and support while contributing to internal knowledge resources The role offers exposure to a fast-paced multicultural environment where precision proactive problem-solving and effective communication are critical You will have the opportunity to enhance product adoption improve customer satisfaction and directly impact business outcomes globally Accountabilities Handle technical support cases for enterprise customers ranging from basic inquiries to complex integration challenges Troubleshoot reproduce and resolve issues across API Web and SDK integrations providing clear solutions or workarounds Manage technical escalations to completion ensuring timely updates for customers and internal stakeholders Conduct technical certifications and validation of customer integrations before launch Contribute to internal and external knowledge bases including documentation incident reports and release notes Use analytics and reporting tools to track performance metrics identify trends and propose process improvements Collaborate cross-functionally with developers product owners and support teams to ensure seamless customer experiences Requirements 3-5 years of experience in SaaS technical support technical account management or customer success roles Strong problem-solving analytical and technical troubleshooting skills Experience with API Web and SDK iOS Android implementation and support Excellent technical communication skills capable of explaining complex concepts to non-technical stakeholders Proficient with reporting and analytics tools such as Power BI or Excel pivot tables formulas Familiarity with tools like JIRA Salesforce Confluence or similar platforms Ability to manage multiple tasks while maintaining attention to detail and meeting deadlines Comfortable working EMEA timings and flexible for on-call or standby hours when required Team player with a growth mindset adaptable to fast-paced environments and committed to continuous development Great to Have Experience troubleshooting and certifying API Web and Mobile SDK integrations Knowledge of additional analytics platforms such as Tableau Background in Identity Verification or related SaaS domains BA BS MS in Computer Science MIS or related field Benefits Competitive salary and performance-based incentives Flexible remote-first work environment Opportunities for professional development and cross-functional collaboration Exposure to innovative SaaS products and cutting-edge technologies Inclusive diverse and equitable workplace culture Direct impact on customer success and product adoption across global clients Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching When you apply your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly Our AI evaluates your CV and LinkedIn profile thoroughly analyzing your skills experience and achievements It compares your profile to the job s core requirements and past success factors to determine your match score Based on this analysis we automatically shortlist the 3 candidates with the highest match to the role When necessary our human team may perform an additional manual review to ensure no strong profile is missed The process is transparent skills-based and free of bias focusing solely on your fit for the role Once the shortlist is completed we share it directly with the company that owns the job opening The final decision and next steps such as interviews or assessments are then made by their internal hiring team Thank you for your interest LI-CL1