HYPERMARKET STORE MANAGER- RRL KERALA

2 weeks ago

Thrissur India Reliance Retail Full time

Job Description Company Overview Reliance Retail is India's largest and most profitable retailer, recognized for its robust omni-channel presence and commitment to delivering superior value, quality products, and an exceptional shopping experience. Serving over 193 million customers nationwide, Reliance Retail operates across major consumption segments with a widespread network of 15,000+ stores in 7,000+ cities. Job Overview We are seeking an Executive-level Hypermarket Store Manager for our locations across Thrissur, Palakkad district, Thiruvananthapuram, Tiruvalla, Ernakulam, and Malappuram. This full-time role requires overseeing daily store operations, ensuring optimal performance, and delivering best-in-class customer experiences in alignment with Reliance Retails standards. Qualifications And Skills - Demonstrable expertise in store management within large format retail settings; strong ability to drive operational excellence (Mandatory skill). - Proven experience in retail operations, including opening, closing, and compliance processes to maintain seamless functioning. - Comprehensive knowledge of inventory management, ensuring accurate stocks, timely replenishment, and reduction of stock-outs. - Proficiency in P&L management with a consistent record of meeting sales targets and optimizing store profitability through strategic planning. - Exceptional team leadership abilities with a history of recruiting, mentoring, and developing competent, high-performing teams. - Keen attention to shrinkage control, establishing preventive measures and responding swiftly to minimize losses and discrepancies. - Strong analytical and decision-making skills to evaluate store performance metrics and implement business improvements. - Excellent communication and interpersonal skills to cultivate a collaborative environment with staff, customers, and stakeholders. Roles And Responsibilities - Lead all aspects of hypermarket operations to deliver an unparalleled in-store customer experience consistent with company standards. - Oversee inventory, stock replenishment, and shrinkage control, ensuring optimal product availability and supply chain efficiency. - Manage and analyze store P&L statements to achieve assigned business targets and implement cost-effective strategies. - Recruit, train, supervise, and motivate staff while fostering a positive, performance-driven work culture. - Develop and execute business plans, sales promotions, and merchandising initiatives to drive store footfalls and sales growth. - Ensure compliance with company policies, statutory requirements, and operational systems and processes at all times. - Address and resolve customer escalations, maintain high standards of customer service, and leverage feedback for continuous improvement. - Collaborate with regional and central teams to align store objectives with broader business goals and participate in strategic projects.

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