Customer Service Executive

9 hours ago

Anand GJ IN Vishram International Services Full time

1 Handle Student Parent Queries Respond to inquiries via phone calls WhatsApp emails and in-person interactions Provide clear and accurate information regarding school tours programs schedules fees and activities Assist parents and students in understanding processes registrations and documentation Maintain a polite patient and customer-focused approach at all times 2 Maintain Accurate Student Records Update and manage student databases and registration details Ensure all student parent information is recorded correctly in CRM or internal sheets Track tour registrations confirmations payments and cancellations Prepare daily weekly and monthly reports for Sales Manager review 3 Coordinate With Sales Manager Internal Teams Share daily updates on leads follow-ups and resolved pending cases Liaise with the Sales Manager regarding escalated issues approvals or exceptions Coordinate with operations transport accounts and tour teams to ensure smooth execution Support the Sales Manager with documentation reports and MIS updates 4 Issue Resolution Escalation Address concerns complaints or service-related issues efficiently Provide first-level support and escalate unresolved matters to seniors Ensure problems are closed within the defined TAT Turnaround Time 5 Internal Communication Coordination Maintain seamless communication between departments for timely updates Share relevant information with the tour operations accounts and logistics teams Ensure students and parents receive accurate updated information 6 Administrative Reporting Support Maintain logs of queries resolutions calls and follow-ups Assist in preparing tour schedules confirmation lists and attendance sheets Support other office activities as directed by management Skills Qualifications Required Educational Qualification Minimum Bachelor s degree preferred Key Skills Excellent communication skills spoken written Strong customer service mindset Attention to detail Basic MS Office Google Sheets knowledge Ability to multitask and handle pressure Good listening and problem-solving skills Ability to maintain professional and polite behaviour Experience 0-2 years in Customer Support Front Desk Counsellor Telecalling Admin roles Freshers with strong communication skills may apply Experience in education sector is a plus Why Join Us Opportunity to impact students and parents directly Healthy work environment Growth opportunities within the High School Tour division Learning exposure with Sales Operations teams Job Types Full-time Permanent Pay 15 000 00 - 20 000 00 per month Work Location In person

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