Store Manager

4 days ago

Bidar India Reliance Retail Full time

Job Description Job Purpose Manages the Store P&L and driving sales through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms. Education Qualifications Graduation/ Post Graduation Key Responsibilities - Set store sales plans and quotas aligned with business objectives. - Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. - Implement production, productivity, quality, and customer service standards. - Recommend product lines and ensure appropriate merchandise mix. - Drive sales, margin, shrink control, inventory management and cost optimization. - Manage commercials and statutory compliance. - Manage performance and foster teamwork among store staff. - Identify and develop talent for critical positions. - Address customer feedback to improve service and processes. - Stay updated on competition and manage customer escalations. - Drive local events and promotions as per marketing calendar. - Promote a Customer Obsessed Culture to prioritize customer centricity. Key Performance Indicators - Business Management: Gross Margin, SOH Segment & Brand mix - Discount Management - Brand share - Finance - Paper/card VM Implementation. - Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL. - Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards. - People Management. - Business Acumen - profitability, Competition. - Jio Business - Activations, Recharges, CAF Rejections Job Requirements Please do apply for this job if you have a minimum of above 7 years of Store Manager experience in the Retail Industry. 1. Functional Competencies - Operational Effectiveness - Finance Management - Analysis and Problem Solving - Results Orientation 2. Behavioural Competencies - Self-Development - Emotional Intelligence - Customer Service Orientation - People Management - Communication - Teamwork and Collaboration

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